Senior UX Design Manager

We're looking for a Senior UX Designer with people management responsibilities who thrives at the intersection of research, strategy, and systems thinking. You're someone who brings clarity to complexity, uses storytelling to align teams, and is motivated by solving meaningful problems-not just creating beautiful interfaces.

In this role, you'll help shape the future of internal tools that power sales, partnerships, and operations at scale. You'll lead discovery, define opportunities, and help build user-centered solutions that truly support the way our people work.

What You'll Do

• Lead discovery and definition of UX strategy for enterprise tools used by salespeople, partners, and internal teams
• Collaborate across functions to create user experience visions, define design opportunities, and influence product roadmaps
• Use qualitative and quantitative data to inform design strategy and prioritize impactful solutions
• Develop and present compelling narratives, journey maps, and visual frameworks that clarify complex experiences and align stakeholders
• Plan and scope research and design workstreams in coordination with product and engineering partners
• Deliver experience maps that capture both digital workflows and offline processes to guide holistic design
• Partner with product managers, researchers, and UI designers to bring concepts to life while maintaining design intent
• Mentor and manage junior designers and contribute to building a strong, user-centered design culture

What You Bring

• 7+ years of experience in UX, service design, or a related field, with a portfolio that demonstrates strategic and systems-level thinking
• Have a minimum of a bachelor's degree in design, UX or other related fields
• Proven ability to lead UX projects and discovery efforts across complex digital and non-digital touchpoints
• Experience scoping and structuring UX work in alignment with business goals

Preferred Qualifications:

• Strong communication skills-confident presenting both visually and orally to business stakeholders at all levels
• A proactive, collaborative, and user-first mindset-you're driven by impact
• Passion for mentoring and helping others grow in a collaborative, fast-paced environment

If you're excited about improving how people work through strategic design-and want to do it on a team that values clarity, collaboration, and curiosity-we'd love to hear from you.