Customer Service Representative

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

• Must have a minimum 1 years' experience with the customer service, insides sales, or receptionist field and/or equivalent, preferably in a manufacturing environment.
• Excellent and professional oral and written communication skills are required

COMMUNICATION

• Ability to follow Company policies and procedures in compliance with Signal's branding standards.
• Ability to communicate effectively and appropriately both orally and written.
• Ability to communicate work goals, progress and changes as required.

COMPUTER SKILLS

• Excellent oral, presentation, and written communication skills are required.
• Proficient in MS Office: Power Point, Excel, Word, Outlook.

INTERPERSONAL SKILLS

• Establish objectives and procedures governing the performance of assigned activities.
• Maintain appropriate communication within area of responsibility; keep associates informed as to Company/department's plans and progress.
• Establish and maintain positive working relationships with assigned team and with all applicable departments, customers and vendors.
• Ability to work within a flexible organization structure, taking feedback within a dual reporting relationship.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, and vibration. The noise level in the work environment is usually quiet.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.