Systems Administrator-ORCA

Salary range is $52k to $144k, with a midpoint of $98k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues

GENERAL PURPOSE:

As part of the ORCA System Operations team, this will be a dynamic and multi-faceted role with solid growth potential. The successful candidate will administer, configure, monitor, analyze, troubleshoot, support, and oversee multiple systems and applications. This position will require a motivated, customer-focused individual who is a quick learner. This integral role on the Regional ORCA Operating Team (ROOT) supports the ORCA Fare Payment System, and its seven Agency partners.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides system administration, including account management, performs administrative tasks in applications, troubleshooting, and performs maintenance.
• Provides service desk support to partner Agencies and ROOT staff for fare system applications, tools, and field devices. Performs outbound communication, manages incidents and problems, including troubleshooting, escalation, and notifying stakeholders.
• Interacts with internal and external customers for planning and coordination of system changes. Works with next tier support for problem resolution.
• Uses system monitoring software, checks in on system health, and responds to events. Communicates events, statuses, and solutions to partner Agencies and ROOT staff.
• Participates in evaluating and testing Developer changes to applications, custom tools, and processes.
• Helps maintain Azure environments, including virtual machines, identity management, Active Directory, and system monitoring.
• Participates in preventative/corrective maintenance to ensure that patches and critical updates are applied to servers. Documents work performed and maintains records of change. On limited occasions may perform maintenance outside of regular business hours when required.
• Maintains and updates documentation, licenses, and user/system requirements. Prepares and updates user materials and procedures manuals.
• Provides support to the ROOT and partner agencies on matters as directed; serves as staff on a variety of committees; maintains awareness of new trends and developments in the fields related to area of assignment; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency/ROOT policies and procedures, rules and regulations.
• Supports and encourages inclusion and diversity for better problem solving, respecting and enabling an environment that prides individual differences.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or closely related field and four years of information technology experience in supporting and administering enterprise level software, configurating, implementing, upgrading, and providing help desk/end-user support and change management experience; Or an equivalent combination of education and experience.

Required Knowledge and Skills:

• Principles of high-quality customer service for internal and external clients.
• Formal communication, business and technical writing, and basic report preparation.
• Methods and techniques of creating or updating technical manuals and instructional materials and instructing users step-by-step.
• Active Directory, cloud services/applications, system monitoring, application support, and service desk ticketing.
• Information Security best practices and concepts surrounding security.
• Basic network troubleshooting of TCP/IP, DNS, and VPN.
• Administration and support of various computer and network systems, applications, hardware, peripheral equipment, and user accounts.
• English usage, spelling, grammar, and punctuation.
• Administering enterprise-level applications and technology, including Active Directory, networking, physical and virtual environments, and using admin tools.
• Troubleshooting computer systems, including servers, applications, networks, and operating systems.
• Technical skills necessary for maintaining user accounts in Active Directory, including modifying roles, resetting passwords, modifying MFA settings, adding users to groups, etc.
• Experience using service-desk software for managing incidents, problems, requests, and changes.
• Experience with system monitoring tools and performing actions to help prevent or resolve incidents.
• Escalating to next tier support with thorough communication of all work performed; working with vendors to provide solutions.
• Installing, upgrading, testing, and supporting systems.
• Adhering to complex policies and procedures.
• Establishing and maintaining effective working relationships with co-workers, customers, and vendors.

Preferred Knowledge and Skills:

• Automation, scheduled jobs, ETL and data management.
• Atlassian Jira Service Desk.
• Power BI, creating reports, dashboards, using statistics and data.
• Supporting databases, automation, and data.
• Administering and supporting automated activities.
• Tuning system monitoring and alerting.
• Administration and support of Azure resources.
• Creating dashboards in business intelligence, service desk, or monitoring tools, Experience working in the public or government sectors and/or in payment systems.

Physical Demands / Work Environment:

• Work is performed in a standard hybrid office environment
• This position is responsible for working on software and hardware and may be subject to the following physical demands; bending, lifting and carrying up to 50 pounds, communicating, and vision.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.