MEMBERSHIP SALES MANAGER
Reports to: Director of Sales and Membership, Position is non-Exempt
Accepting applications until June 21, 2025 or until filled.
WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, and confident and always down for shaking up the status quo. Consistently moving the needle on what a social club can be, Clayton thrives on the counterculture spirit, constantly challenging what it means to gather and engage, while connecting guests to each other and what inspires them.
Clayton Hotel & Members Club is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. THE ROLE
The Membership Sales Manager is a key ambassador of the club, responsible for driving membership growth through strategic sales initiatives, personalized outreach, and exceptional service. This role plays a critical part in promoting the club's unique offerings to prospective members while ensuring a smooth and engaging onboarding experience. The ideal candidate is a hospitality-driven professional with a passion for community building, strong sales acumen, and the ability to connect authentically with diverse individuals.
You will quickly develop trusting relationships with clients, vendors, planners, and ambassadors of the hotel and members club. As a team member within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos allowed.
WHO YOU ARE
You bring enthusiasm and energy to all your tasks, leading and adapting communication and presentation tactics to engage your audience. Efficiently organizing disparate information to clean and concise presentations to share with stakeholders. You approach fact finding and discovery missions in a collaborative effort, valuing the input and experiences of others. Thinking fast on your feet, you adapt to the changing needs of each day, carry forth with a can-do attitude and do your best every day. You bring positivity, curiosity, and excitement to each day.
HOW YOU LEAD
- Strong Communicator: You're able to build rapport quickly; leading and adapting communication, interpersonal skills, and follow-up
- Detail oriented, organized and able to meet specific deadlines and prioritize your time
- Fun: Energetic and outgoing, with a positive attitude, driven to provide outstanding customer experiences
- Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate; understands the difference between transparency and confidentiality
- Curious: Highly analytical in thought and recommendations and continually seeking; able to express a point of view
- Mature, charismatic, confident, and a self-starter
- Natural ability to engage others in general conversation and build rapport
- Demonstrates business acumen and practices sound financial decisions by ensuring the actions and plans put into place support the achievement of goals
- Polished and professional when dealing with members, prospective members, partnerships, and stakeholders
- A self-starter who takes initiative, highly reliable
WHAT YOU WILL DO
Membership Sales & Acquisition
- Develop and execute strategic sales plans to attract new members and meet monthly and annual membership targets.
- Own the full lead lifecycle-from initial inquiry to application, tour, and conversion.
- Conduct and manage weekly club tours for prospective members, effectively
communicating the club's values, offerings, and community benefits. - Respond promptly to inbound leads via phone, email, and in-person inquiries.
- Collaborate with the marketing team on campaigns, materials, and outreach initiatives to generate new leads.
- Work closely with the Director of Membership to identify growth opportunities, develop initiatives to expand reach within key creative and professional communities.
CRM & Data Management
- Utilize the club's CRM system to maintain accurate lead and member data, track interactions, and personalize follow-up communications.
- Regularly analyze sales data, track performance against KPIs, and prepare detailed monthly reports for leadership and stakeholders.
- Continuously assess and implement best practices to enhance the sales pipeline and overall member journey.
Strategic Partnerships & Community Engagement
- Identify and cultivate relationships with local external partners that align with the club's values to support brand awareness
- Represent the club at industry and networking events to drive visibility and establish connections within relevant communities.
- Assist in coordinating and leading engaging new member orientations, ensuring a seamless onboarding experience and integration into the club community others in a genuine and warm fashion inside and outside the property.
- Always conduct oneself in a polished and professional manner
- Uphold and model the company's principles of People, Place, and Character; and drive collaboration, intuition, and translocal hospitality
POSITION REQUIREMENTS
- You excel in building and maintaining relationships
- Ability to have a proactive and innovative approach to identifying business opportunities
- Willingness to work a flexible schedule, which may include weekends or evenings, holidays
- Adaptable interpersonal skills for a wide range of audiences
- Ability to multitask and work in a fast-paced environment
- A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
- Proficiency in Excel, Word, Outlook, Google Docs, and PowerPoint. Salesforce a plus
- Experience in working in Membership Business Models
- Sales experience within a hotel, membership club, or similar
- Professional proficiency of the English language in reading, writing, and verbal communication
- Comfortable in your own skin, know who you are and have a point of view
WHAT'S IN IT FOR YOU?
- Strong sense of belonging through Opportunity, Equity, and Inclusion
- Free shift-meal prepared by our in-house culinary experts
- Food and Beverage Discounts
- Greatly discounted room rates for Aparium properties for you and your out-of-town guests
- Paid time off to volunteer in your community
- Discounted parking in the Clayton Lane parking garage in Cherry Creek
- 401k participation available for full-time associates to grow your nest egg
Salary Range: $60,000 to $70,000 per year plus eligible for performance incentive Benefits:We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances. Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer. As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.Aparium is an E-Verify employer.
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Aparium Hotel Group
paid time off, 401(k)
May 22, 2025