Product Manager - CSG Salesforce Success Plans

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

About the Customer Success (CS) Product Management Team:

The Customer Success (CS) Success Plan product management organization is at the forefront of empowering our customers to achieve maximum value from their Salesforce technology investments. We own and drive the strategy and roadmap for Salesforce's Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans), ensuring our offerings meet the diverse needs of customers across all segments and Salesforce products. We act as the voice of the customer and market within the CS organization, collaborating closely with all CS functions and the Salesforce product organizations to continuously innovate and enhance the value and experience delivered through our Success Plans.

Role Description:

We are seeking a detail-oriented and highly organized Product Manager to join our Customer Success - Success Plans product management team. In this crucial role, you will be responsible for driving excellence in our product roadmap and strategic planning processes. You will play a key part in ensuring our cross-team product roadmap is well-defined, meticulously maintained, and effectively communicated across multiple product teams. Your leadership in coordinating V2MOM alignment and tracking progress will be vital to our team's success. This role is essential for enabling the broader product team to focus on strategic initiatives by ensuring our foundational planning and execution processes are seamless and efficient.

You will work closely with Senior Product Managers, Product Strategy Leads, and cross-functional partners to ensure clarity, alignment, and timely execution of our product vision.

Key Responsibilities:

• Roadmap Development & Consolidation: Collaborate with product leadership and multiple product teams to gather inputs, define dependencies, and drive the build-out of a unified product roadmap.

• Roadmap Maintenance & Management: Own and lead the ongoing maintenance of the product roadmap, including tracking feature progress, updating timelines, managing dependencies, and ensuring roadmap tools and documentation are current and accurate.

• V2MOM Coordination & Alignment: Lead the coordination efforts for V2MOM (Vision, Values, Methods, Obstacles, Measures) alignment across the Success Plans product team. Ensure product initiatives clearly map to strategic objectives and track progress against these goals.

• Cross-Functional Roadmap Management: Act as a central coordination point for roadmap-related activities, facilitating communication and collaboration across various product teams, engineering, GTM, and other stakeholder groups to ensure alignment and smooth execution.

• Progress Tracking & Reporting: Develop and maintain tracking progress against roadmap milestones and V2MOM objectives, providing regular updates and reports to product leadership and stakeholders.

• Product Team Support: Provide overall planning and executional support to the broader Success Plans product team, assisting with documentation, presentation preparation, and meeting facilitation as needed.

Minimum Requirements:

• Minimum of 4-5 years of relevant professional experience in Product Management, Management Consulting, or a similar role within a technology company.

• Proven experience in roadmap development and management, preferably for complex products involving multiple teams.

• Excellent organizational and project management skills, with a keen attention to detail

• Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at various levels

• Demonstrated ability to manage multiple priorities, work independently, and drive projects to completion in a fast-paced environment

Preferred Requirements:

• Experience within a Customer Success organization

• Strong understanding and practical experience with Agile development methodologies

• Familiarity with the Salesforce platform and its ecosystem

• Experience in the SaaS or enterprise software industry

• Proven ability to operate effectively in a matrixed organization

• Certification in Product Management

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.