AEM Cloud Subject Matter Expert

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering, we are looking for customer-facing technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud-based offering and continued optimization and value realization once fully running.

What you'll Do

• Serve as a trusted advisor to customers, collaborating closely with product engineering and SREs to deliver a world-class experience to AEM Cloud Service customers.
• Engage frequently with clients ranging from technical development teams to senior executives, focusing on customer success and governance.
• Support continuous improvement of AEM deployments through technical processes, software configuration optimization, training, and mentorship.
• Provide technical mentorship and support to ensure seamless integration and operation of AEM solutions.
• Act as the voice of the customer to internal teams, ensuring their needs and feedback drive product improvements and innovation.
• Lead efforts in troubleshooting, performance tuning, and ensuring the highest levels of reliability and performance.

What you need to succeed

• Bachelor's Degree or equivalent experience.
• Strong working knowledge of Adobe Experience Manager (AEM) and technologies such as Java.
• Demonstrated experience with modern cloud-native and automation concepts, practices, and procedures.
• Proficiency in programming languages like Java, Python, HTML/CSS/JavaScript.
• Familiarity with load testing, functional testing, and UAT testing protocols and tools.
• Good understanding of CI/CD pipelines, DevOps practices, and related tooling.
• Natural ability to take initiative, lead efforts, and contribute to new projects.
• Ownership of critical components aligned with the team's deliverables and vision, crafting their strategic direction and architecture.
• Actively involved in planning and achieving quarterly achievements with strong follow-through.
• High level of inquisitiveness to understand and improve the status quo.

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe For All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us change the world through personalized digital experience.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.comor call (408) 536-3015.