Sales Administrator

PURPOSE OF THE POSITION:

The Sales Administrator is responsible for developing and maintaining relationships with Retail, Foodservice & Ingredient customers. This position enters customer orders, reviews inventory, monitors blanket agreements and/or promotion allowance and pricing, communicates with customers, processes customer complaints, responds to customer inquiries, and works closely with Sales, Demand Analysts, Transportation, and Warehouse Coordinators. In addition, position confirms that product is produced, and inventory is available for shipment and/or facilitates a variance for signatures to release product when necessary. The Sales Administrators ensure customers are satisfied with the company, products and services.

WORKING RELATIONSHIPS:

This position reports to the Sales Administrator Manager and does not supervise staff. The position works with Sales and Marketing, Supply Chain, Manufacturing facilities, transportation, quality assurance, external warehouses, accounting, brokers, and customers.

QUALIFICATIONS FOR ENTRY:

KNOWLEDGE OF:

• Principles and practices of providing exceptional customer service.
• Mathematics and cash management related to processing invoices, payments, inventory, and pricing.
• Principles and practices of office administration To include communication, decision making, customer service, time management, organizational effectiveness, efficiency, and productivity.
• Pertinent Federal, State, and local laws, codes and regulations.

ABILITY TO:

• Read, understand, interpret and apply customer specific guidelines, rules, contracts, procedures, and policies.
• Strong communication skills (both verbal and written).
• Ability to solve practical problems and deal with a variety of factors in situations where limited standardization exists.
• Accurately perform mathematical calculations.
• Maintain confidential and sensitive information.
• Gain cooperation through discussion and persuasion.
• Gather, evaluate, and interpret information.
• Effectively organize, plan, and execute.
• Type 60 wpm.
• Meet behaviors established in Tree Top's performance management and development process.

EXPERIENCE, CERTIFICATION/LICENSES, AND TRAINING:

• Associate's degree and/or a minimum of 3-5 years' experience in customer service, order entry, sales support, or related field.
• Proficient in MS Office specifically Outlook, Word, Excel
• Familiarity with EDI transactions and customer portals is preferred.
• Experience working with ERP systems is preferred.

Full benefit details for this position can be found on our website https://www.treetop.com/careers/benefits/

The above job profile does not include all essential and nonessential duties of this job. A full job description is available at the time of interview.

Persons with disabilities may be able to perform the essential duties of this job with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the department/division to accommodate the limitation. Tree Top does not employ individuals under the age of 18.

Tree Top is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status in accordance with applicable law. If you require an accommodation to participate in our application process, please contact Human Resources at: hr@treetop.com or 509-697-7251.