Mokara Spa Group Sales Coordinator

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

The Spa Group Coordinator is responsible for promoting, selling, booking, and coordinating various engagements at the spa.

Greet all guests with professionalism and personalized attention
• Handle check-ins, check-outs, reservations, and payments using SpaSoft or similar systems
• Complete AM/PM checklists and end-of-day (MOD/EOD) reporting
• Guide guests through spa services, tours, and amenities, including linen support
• Execute lobby activations such as mini treatments, skincare demos, and chair massages
• Set up engaging guest experiences with signage, samples, and upsell scripting
• Collect leads through QR codes, incentives, and event interactions
• Support large-scale spa events in coordination with hotel functions and marketing
• Conduct local outreach to residential buildings, corporate offices, and partner hotels
• Distribute branded spa materials and host pop-ups or resident nights
• Build partnerships with property managers, HR teams, and concierges
• Collaborate with Sales and Catering on group spa offerings and itineraries
• Develop and pitch customized spa packages and booking incentives
• Track group and outreach results for follow-up and future planning
• Participate in ongoing training, goal setting, and team knowledge sharing

• Previous experience in a spa, wellness, hospitality, or customer-facing role preferred
• Strong interpersonal and communication skills
• Sales-minded with an ability to identify opportunities and upsell
• Proficient with SpaSoft or similar reservation/POS systems (training provided)
• Highly organized, proactive, and comfortable with multitasking
• Passionate about wellness, beauty, and exceptional guest service

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com