Service Operations Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title
: Service Operations Manager
Location:
Dallas, TX

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

We are seeking a dynamic Operations Manager to drive the achievement of PTL Service AOP and Margin goals within our Dallas facility. The ideal candidate will be a strategic thinker who can analyze, develop, and execute action plans to shape an efficient work environment and optimize warehouse operations. This role involves a balance of resource allocation, team development, continuous improvement, and collaboration with internal departments to enhance our service offerings and market position.
Power Tools & Lifting business segment has the mission to provide durable and digitally enabled power tools and lifting solutions to enhance the productivity, quality, and safety of our customers' most challenging applications through industry leading technology and best-in-class support. PTL primarily serves the vehicle repair, vehicle assembly & industrial markets through channel partners. We are passionate about new products and new technologies to serve these markets.

Responsibilities

• Achieve PTL Service AOP and Margin goals by developing and executing relevant strategies.
  
  
• Conduct comprehensive analyses and formulate action plans to meet business objectives.
  
  
• Foster a productive work environment, including the creation and implementation of warehouse optimization strategies and inventory management control processes.
  
  
• Allocate resources effectively to ensure the achievement of targets and objectives.
  
  
• Provide coaching, counseling, training, and development to service, warehouse, and coordinator employees.
  
  
• Drive continuous improvement by utilizing the company's performance management processes and technical product training programs.
  
  
• Collaborate with channel, functional, and business partners to implement and execute service and order management initiatives.
  
  
• Work with the Marketing department to recommend and support promotional programs, literature, and advertising efforts for service growth.
  
  
• Develop and prepare performance and profitability reports and metrics, communicating results to management.
  
  
• Manage staffing levels proactively to support growth and achieve business goals.
  
  
• Oversee the Min/Max replenishment program for the facility.
  
  
• Direct the operations of the Service Repair Center and Spares Distribution, ensuring high performance and effective management of inventory processes.
  
  
• Engage and manage a team of employees to create a collaborative and high-performing environment.
  
  
• Guarantee the efficiency and effectiveness of all operational tools and processes.
  
  
• Act as the leader for customer experience in the Dallas area, ensuring excellence across Service, Inside Sales, Warehouse, and lead response.
  
  
• Maintain full responsibility for the facility's P&L, including procurement cards, payroll, margins, revenue, and expenses.
  
  
• Manage the facility's Physical Inventory and serve as the Environmental Health and Safety (EHS) leader.
  
  
• Oversee general facility management tasks as needed.
  
  

Requirements

• Bachelor's Degree
  
  
• Proven experience in operational management, preferably in a service or warehouse environment.
  
  
• Strong leadership and team management skills, with the ability to manage cross-functional teams.
  
  
• Excellent communication, analytical, and strategic planning abilities.
  
  
• Familiarity with performance metrics and P&L management.
  
  
• Commitment to continuous improvement and employee development.
  
  
• Collaborative mindset with a track record of working effectively with Marketing and other departments.
  
  

Core Competencies

• Customer focus - build relationships and deliver customer centric solutions to meet expectations and maintain customer relationship
  
  
• Action oriented - take new opportunities and tough challenges with a sense of urgency, high sense of enthusiasm
  
  
• Drives Results - consistently achieving results even under tough circumstances
  
  
• Communicates effectively - develop and deliver communications that convey a clear understanding of the unique needs of different internal and external customers
  
  
• Interpersonal Savvy - builds rapport, relating openly and comfortably with diverse groups of people
  
  
• Being resilient - maintains a positive attitude despite setbacks and adversity when facing difficult situations.
  
  

Preferences

• Experience with EHS practices and regulations is a plus.
  
  

Travel & Work Arrangements/Requirements

Up to 25 % travel as needed

What we offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.