Legal Assistant Supervisor - Central Sector

The Department of Labor & Industry is currently looking to hire a Legal Assistant Supervisor to oversee a team of Legal Assistant 2s within the Central sector. This role is crucial for ensuring that Unemployment Compensation (UC) appeals are processed accurately and promptly, adhering to both UC law and the regulations set forth by the Unemployment Compensation Board of Review (UCBR). The supervisor will provide essential administrative support to the Central Sector Program Manager, ensuring that all reports are completed and submitted on time. Additionally, this position involves reallocating tasks among Referees and legal assistants as needed, as well as coordinating with other offices in different sectors to facilitate the efficient handling of UC appeals. If you are interested in this opportunity, we encourage you to apply now!

In this position, you will be responsible for planning, organizing, and overseeing the activities of multiple Legal Assistant 2s who provide essential support to Referee staff in managing unemployment compensation (UC) appeals that involve complex legal matters. You will monitor workflow, assign daily tasks to team members, and ensure that all work is completed efficiently and systematically. Your role will also involve participating in the review and processing of legal documents, organizing case files, scheduling hearings, transcribing decisions, engaging in public contact, and performing general office duties, all in compliance with UC laws, regulations, UCBR procedures, and relevant court decisions. Additionally, you will collaborate with the Central sector Management Technician to deliver initial, ongoing, and remedial training as necessary, ensuring that operations run smoothly and performance standards are met. This will require you to maintain a comprehensive understanding of both your unit's functions and the responsibilities of other employees in the Eastern sector. You will also be tasked with training new Legal Assistants 2 and providing feedback to Referees for employee performance evaluations. Furthermore, you will review the work of your subordinates and other support staff for accuracy and timeliness, taking corrective action when deficiencies or errors are identified. You will manage the redistribution of legal assistant tasks between offices as workloads fluctuate and coordinate with other sectors to secure additional support when required. In addition, you will supervise and coordinate the efforts of annuitant clerical assistant 3s within the sector. Your role will also involve assisting the Program Manager with daily office operations, which includes reallocating workloads as necessary and reassigning cases in the event of unexpected absences among UC Referees. You will also aid the Program Manager in securing backup Referee and legal assistant support from other offices to address peak workloads or shortages in staff. Lastly, you will oversee the hiring of contracted interpreters, whether in-person, over the phone, or for sign language services, ensuring that interpreters are scheduled appropriately and that any cancellations are managed promptly.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
  • Work hours are negotiable
• Work Location: You will work at the Central Sector office that is closest to your home. Possible work locations are available in North Hampton, Lackawanna, Lycoming, and Luzerne Referee offices.
• Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office that is closest to your home.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Legal Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

• Five years of responsible clerical, investigative or enforcement work including two years of legal clerical experience; or

• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.