Specialist, Audio Visual Support

With lawyers operating from over 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. We attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages

Our team comprises three functions: Business Services - who maintains, develops and supports our enterprise systems, Operations - who designs, builds and supports our communications and data center operations, and Technology Support - who provides desktop, audio visual and training support. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses business analysts, data architects, application developers and engineering staff covering a range of technologies that include virtualization, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state-of-the-art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capabilities and mobile devices. Our Shared Services centers deliver Service Desk and Operations functions that support our colleagues and monitor Firm systems 24 x 7.

Working closely with our business services colleagues to support the Firm's Finance, Human Resources, Marketing, and Knowledge systems, the Technology Department is at the heart of the Firm's global operations.

The Specialist, Audio Visual Support is a member of the Technology Support team of the Technology Department. The primary responsibilities of the Specialist, Audio Visual Support include:

• Work closely with the team to set up and support meetings, events and other multi-media activities in the office and virtually.
• Serve as an expert of meeting and collaboration tools-including Webex, Jabber, content sharing, digital recording, WebRTC, and Cisco scheduling.
• Set up conference room technology for scheduled and ad hoc audio and video meetings.
• Answer technical questions to meeting organizers, set up and distribute links (Webex, Zoom, etc.) for upcoming virtual meetings, support rehearsals and meetings in the office and virtually.
• Show and guide Firm members and clients how to use Firm meeting tools such as Webex, audio conferencing, Cisco Jabber, content sharing, and alike.
• Assist the AV lead and the team in scheduling and assigning team resources to meeting support requests, as needed.
• Provide on-call support when required.
• Help perform system quality checks to promptly correct audio visual technical issues before meetings and Firm events. Support Firm events by setting up, maintaining and/or removing AV equipment.
• Monitor and follow up support requests submitted to the AV team via email, Jabber and ServiceNow.
• Help troubleshoot, repair or escalate issues related to our integrated AV systems.
• Use RRS and TMS systems, and other Firm systems, to ensure AV requests, reports, follow ups and activities are timely maintained and recorded.
  

As a member of the Technology Support team, the Specialist, Audio Visual Support will collaborate with colleagues on technical support, including:

• Supporting hardware, software, mobile devices and other peripherals.
• Monitor the call queue from our internal ticketing system (Service Desk) and record, track and close service incidents promptly.
• Take ownership of technical problems and resolve the issue.
• Assist the team with technology equipment moves to support internal office relocations.
• Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions.

The Specialist, Audio Visual Support is to be client-service driven and able to professionally communicate, engage, follow up and collaborate with Technology managers and colleagues, lawyers and other business services teams. The individual is to cultivate positive and collaborate relationships with the team, the Firm and clients.

Personal Qualifications