New 
Patient Care Assistant (CNA) | Cardiac Surgical Stepdown | MGH
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 267 Charles Street (Show on map) | |
 May 27, 2025 | |
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Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. This position does not require Patient Care. Essential Functions* * Performs clerical and other duties to assist in the general administration of the floor or unit. * Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner. * Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit. * Schedules consultations, tests, procedures, and patient transport to other departments. * Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput. * Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs. * May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department. Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Paramedic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred Nursing Assistant [LNA - New Hampshire] - New Hampshire Board of Nursing preferred Experience Experience working in patient care/elder care 1-2 years preferred Knowledge, Skills and Abilities - Ability to understand and follow written and oral instructions. - Knowledge of medical terminology. - Strong patient/customer service skills. - Ability to lift up to 35 pounds. - Proficient computer skills to work efficiently with electronic medical records. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |