Access Representative, Sales

Location: Philadelphia, PA

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Astound Broadband is hiring for an Access Representative in our Philadelphia, PA greater market. The Access Representative is focused on driving market expansion and customer access by building and maintaining strong relationships with property stakeholders, including developers, landlords, and property managers. The position requires expertise in contract negotiation, customer service, and strategic outreach to support Astound's footprint growth in multi-unit business and residential properties. Key responsibilities include securing property access agreements, identifying new business opportunities, supporting construction coordination, collaborating with internal sales teams, and representing Astound in face-to-face and virtual engagements. The ideal candidate thrives in a proactive, customer-focused environment and contributes to performance tracking and continuous improvement initiatives.

Where you will work:

• This is a dynamic opportunity to represent our multi-dwelling unit (MDU) sales initiatives, in the field based around the Philadelphia, PA greater market

A Day in the Life of the Access Representative:

• Maintains productivity through the execution of the following essential duties and responsibilities:
• Strong understanding of relationship building and contract negotiations to support current and future business opportunities.
• Cultivates new and existing relationships with developers, property owners, managers, boards and associations.
• Provides a local customer service interface supporting developers, property owners, manager, boards and associations.
• Proactively facilitates agreements through negotiating contracts with landlords/property owners/ decision makers.
• Identifies opportunities and develops business cases to extend Astound's footprint to multi-unit business locations.
• Frequent professional face-to-face, email and phone based interaction with internal sales team members, existing and potential customers, property management companies, managers and leasing agents.
• Serves as a contact for construction issues and other concerns.
• Evaluates performance data on key metrics and provides continuous performance feedback to the organization, as well as local leadership.
• Assists independent contractors with strategy and Astound customer advocacy in order to gain new access agreements in the market.
• Utilizes cold calling techniques to engage decision makers for targeted properties.
• Distributes marketing material and participates in networking and launch events as necessary.
• Attends mandatory meetings.
• Other duties as assigned.

What You Bring to the Table:

• Must be self-motivated.
• Real estate or property management background is preferred.
• 5+ years' experience in property management, real estate or B2B sales preferred.
• Background in commercial or sales processes and working the B2B space preferable.
• Understand the challenges that property owner's face and how they make their decisions.
• Strong understanding of contract negotiations and benefits of Astound's product lines.
• Knowledge of telecommunication/fiber industry - products preferred.
• Proven ability to manage conflict, resolve customer/landlord escalation issues.
• Proficiency in Microsoft Office software: Especially Word and Excel.
• Ability to draft internal and external communications and contracts using business writing techniques
• Ability to perform multiple tasks and prioritize. Deals effectively with ambiguity, stress, and uncertainty. Able to work with direction but also ask questions, offer input or stand firm, when necessary.
• Must be a team player, able to handle ambiguity, anticipate and react to changes quickly.
• Ability to make decisions quickly and independently, a self-starter.
• Sales or Marketing background in the telecommunications industry desired.
• Excellent communication, organizational, relationship building, presentation and influence skills are essential.
• Strong team orientation, customer service-minded, and flexibility are a must.
• Ability to work in a fast-paced environment.
• Must have a valid driver's license and reliable transportation for getting to and from assigned territories.
• Bilingual a plus.

Education and Certifications:

• High school diploma or equivalent required
• Bachelor's Degree in Business or Management or equivalent experience/education preferred
• 5+ years' experience in property management, real estate or B2B sales preferred

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range in PA for this position is $45,500 - $58,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to PA and may not be applicable to other locations.

Commissions at plan: Targeted commissions at full attainment are $30,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf