New

Second Look Program Manager

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
May 27, 2025
At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Our Modern, Flexible Workplace: We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you! It is anticipated that an incumbent in this role will work onsite for three (3) or more days a week and will have a dedicated workspace when working onsite. Work location is subject to change based on business needs. Summary of the Job: The Second Look Loan Program Manager is responsible for the successful implementation, day-to-day management, and continuous optimization of FNBO's Second Look Loan Program. This role focuses on operational execution, process refinement, and program sustainability while ensuring the program effectively serves customers who don't qualify for FNBO's primary consumer card product. About This Role: Program Implementation Execute the tactical rollout of the Second Look Loan Program Develop detailed implementation roadmaps with clear milestones and timelines Coordinate system configurations and technical integrations with Product Owners & IT partners Conduct pilot testing and make operational adjustments before full-scale launch Manage change control processes throughout implementation phases Operational Management Oversee daily program operations, ensuring smooth processing of applications Establish and maintain efficient workflows between departments Monitor application volumes, processing times, and decision quality Identify and resolve operational bottlenecks and process inefficiencies Maintain operational documentation including process flows, procedures, and guidelines Performance Monitoring and Optimization Implement dashboards and reporting mechanisms to track key operational metrics Conduct regular performance reviews against established targets and benchmarks Analyze approval rates, decline reasons, and conversion metrics to identify improvement areas Oversee portfolio performance metrics including delinquency, charge-offs, and profitability Lead continuous improvement initiatives based on performance data Process Governance and Quality Control Identify trends in exceptions and recommend policy adjustments as needed Maintain decision records and documentation for audit and compliance purposes Implement process controls to prevent operational risks and errors Program Maintenance and Enhancement Coordinate periodic reviews of program parameters and credit policies Implement approved changes to underwriting criteria and program features Manage the testing and deployment of system updates affecting the program Oversee the integration of new data sources or scoring models Document and track all program changes and their impacts Stakeholder Communication Provide regular status updates to leadership and key stakeholders on program performance Facilitate cross-functional meetings to address operational challenges Develop executive-level reporting on program metrics and outcomes Communicate program updates to all relevant internal stakeholders Prepare materials for governance committee reviews The Ideal Candidate for This Role: Key Skills: Operational Excellence - Expert ability to implement, optimize, and manage complex lending processes while maintaining quality and efficiency Risk-Balanced Decision Making - Ability to balance the opportunity for non-traditional borrowers with sound risk management principles Cross-Functional Leadership/Vendor Management - Proven ability to coordinate across departments (underwriting, IT, compliance, branches) and with external vendors without direct authority to ensure program success Data-Driven Program Management - Strong analytical capabilities to monitor performance metrics, identify issues, and implement targeted improvements Implementation Discipline - Meticulous attention to execution details, timeline management, and systematic problem-solving during all program phases Required Qualifications: Bachelor's degree in Business, Finance, Operations Management, or related field 5+ years of experience in lending operations or program management 3+ years of experience implementing and managing consumer lending programs Demonstrated expertise in process optimization and operational excellence Strong understanding of credit operations and underwriting processes Experience with project management methodologies and tools Excellent problem-solving and analytical skills Strong leadership abilities with a focus on execution and results Other: Min 10% travel required Compensation: Compensation range (base pay): $80,061.00-$132,099.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20250583 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.