Manager Volunteers

Here, it's different. Come join us.

Children's Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children's Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children's Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region's only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids - and only kids - and who are directly linked to one of the country's leading pediatric academic medical centers.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

The position provides professional staff support relative to the recruitment, screening, placement, supervision and retention of volunteers in support of Children's Hospital Colorado's mission, programs, services and event needs. The position also provides service in volunteer roles when staffing needs dictate.

Department Name: Association of Volunteers
Job Status:40 hours/week
Shift: The typical working hours for this position will be M-F days. Please note that events and meetings may take place during evening and weekend hours.

Education: Bachelor's Degree in Business Management, Administration, Non-for profit management, or related field
Experience: Five (5) years of experience in volunteer, business, administrative or operations functions
Equivalency: Professional experience, beyond requirements, in a related field may substitute for a Bachelor degree requirement on a year for year basis.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Operations and Administrative Oversight
1. Responsible for managing the business and administrative functions of the Association of Volunteers for assigned region. Inclusive of developing strategies to improve department effectiveness, efficiency and productivity. Achieve departmental and organizational initiatives in a fiscally responsible manner.
2. Collaborate with colleagues within the AOV in order to provide customer focused delivery of services while ensuring compliance with all regulatory standards, department and hospital policies/procedures and quality/patient safety standards.
3. Manage service functions (varies by region and may include housing, meals, transportation for patients' families) so that high standards of customer service and cost effectiveness are achieved.
4. Ensure regulatory compliance in all aspects of daily operations.
5. Develop an annual business plan for the region in collaboration with the Director of the Association of Volunteers in alignment with AOV Board of Directors.
6. Provide the Children's Hospital Colorado Foundation with timely and accurate reports at the conclusion of all chapter fund raising events and any other special events in which funds are raised which support an AOV cause. To ensure that such fund raising endeavors are conducted in accordance with all policies and procedures of both Children's Hospital Colorado and Children's Hospital Colorado Foundation.
7. Manage the Association of Volunteers' contractual agreements.
8. Provide up to date information regarding the Joint Commission's requirements for volunteers and to ensure that volunteers at all sites are in a constant state of readiness for any and all surveys.
Donor Relations and Community Relations
9. Partner with Children's Hospital Colorado Foundation and Executive Director of Community Relations to insure alignment around key partnership and events in the community you serve, including your participation, staffing of volunteers and on-going donation partnerships.
10. Build relationships with key partners in the community in order to achieve the goals of providing safe and age appropriate gifts for patients and their families.
11. Responsible for managing donor relation.
12. Oversee the processes related to how donations are received, triaged, delivered, and acknowledged and maintain accurate accounting of number of gifts and their value.
Volunteer Management
13. Manage the day to day activities of the regional adult and junior chapters - including volunteer recruitment, community awareness activities and fundraising activities.
14. Partner with department leadership to assess need and provide consultative support in the appropriate utilization of volunteers at all assigned locations.
15. Review volunteer applications, interview, onboard and train volunteers supporting your region.
16. Calendar management for volunteer support
Staff Management
17. Responsible for hiring, performance management, counseling, and employee discipline to employees that directly report into this role.
18. Responsible for creating goals and objectives for the employees reporting into this role.
19. Responsible for ensuring that all employees are following safety and quality standards in their department and through the hospital.
Gift Shop Management
20. Provide oversight of gift shop day to day operations, including inventory management, cash management and volunteer and staffing support.
21. Partner with Gift Shop Manager to insure alignment around goals, merchandising, strategic planning

SCOPE & LEVEL
* Guidelines: Guidelines are in the form of stated objectives for the section, unit, function, or project. Is normally the first level of full supervision in a classification series. Performs most elements of supervision over 50% of the time. May also perform the work of front line staff as needed.
* Complexity: Work assignment is generally unstructured and employee is responsible for assigning and supervising a variety of functions to achieve the objectives of the section, unit, or project. Duties performed involve weighing and evaluating factors requiring judgment, analytical ability, and problem solving.
* Decision Making: Employee is responsible for simultaneous coordination and supervision of several functions, programs, or projects in various stages of completion. Primary responsibility for arranging and directing the work of one or more employees.
* Communications: Contacts are of a non-prescribed nature involving the negotiation and resolution of problems and where exceptional degrees of discretion, judgment, and specialized knowledge are required in carrying out the programs and policies of an organization.
* Supervision Received: Under managerial direction, the employee has personal accountability for carrying out the work objectives of an organizational unit or section within the scope of established guidelines and the mission of the organization or department. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

Ability to Perform Essential Functions of the Job

PHYSICAL REQUIREMENTS
* Audio-Visual: Color Discrimination - Fair
* Audio-Visual: Depth Perception - Fair
* Audio-Visual: Near Vision: Good
* Audio-Visual: Far Vision: Good
* Audio Visual: Hearing: Good
* Motion: Bend: Up to 1/3 of the time
* Motion: Reach up to 1/3 of the time
* Motion: Carry up to 1/3 of the time
* Motion: Pull up to 1/3 of the time
* Motion: Push up to 1/3 of the time
* Weight Lifted/Force Exerted: Up to 10 lbs. or more of the time
* General Activity: Stand/Walk up to 4hrs a day
* Use of hands/feet: Precise Motion Function (or fine manipulation)

WORK ENVIRONMENT
* Exposure: Exposure to blood/body fluid: Occasional
* Exposure: Exposure to cold/heat: Occasional
* Exposure: Exposure to infectious disease: Occasional
* Mental and Emotional Requirements: Manages stress appropriately
* Mental and Emotional Requirements: Works with other effectively
* Mental and Emotional Requirements: Handles multiple priorities effectively.
* Mental and Emotional Requirements: Independent discretion/decision making.
* Mental and Emotional Requirements: Makes decisions under pressure.
* Mental Stress: multi-tasking, meeting deadlines, prioritizing

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development resources to help you advance and grow.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.