Deposit Operations Associate I--Exception/Unposted/Returns/Recon (Hybrid/Richmond, VA)

This position requires a basic understanding of deposit products and foundational deposit industry experience. The Deposit Operations Associate I supports our customers' deposit servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business. The incumbent directly interacts with internal customers and prioritizes delivery of an excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard deposit servicing activities.

Position Accountabilities

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other teammates within the team
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information
• Takes accountability for entire process from receipt of work to resolution and closure; provide recommendations on areas of opportunities
• Basic understanding of deposit maintenance requests and the ability to apply language to system entries
• Perform basic to intermediate deposit maintenance, (demand deposits, savings, and time deposits)
• Comply with dual control standards as required
• Ensures daily production goals are met and maintains quality
• Identify risk and escalate concerns through proper channels
• Develop and maintain knowledge of bank products, services, including other lines of business
• Ability to learn and adapt to changing procedures and systems
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries
• Ensures all documents are received and accurate before archiving
• Performs Quality Control review on imaged documents
• Understanding of debits and credits
• Understanding of basic general ledger entries
• Ability to utilize multiple systems for research
• Processing Basic Exception Items (Positive Pay Exception Items, Stop Suspects, RIP, reclamations)

Organizational Relationship

This position reports to the Supervisor - Deposit Operations

Position Qualifications

Education & Experience

• High School diploma or equivalent required
• Minimum 1 year of operations or related experience
• Banking/accounting/finance experience preferred

Knowledge & Skills

• Experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Ability to prioritize tasks and meet deadlines
• Ability to multitask

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits.

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.