Shelter Advocate (Days, Swing, & Graveyard Shift with Weekends)

Recruiting Opportunity Closes: 06.05.2025

Hourly Wage: $24.00 - $24.70 DOE

Hours Per Week: 40

Status: Non-Exempt / Full Time - Graveyard Shift & Weekends

Number of Positions: 2

Department: West Women's and Children's

Position Title: Shelter Advocate (Days, Swing, & Graveyard Shift with Weekends)

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

West Women's Mission Statement:

We create a safe nurturing environment for survivors to realize their potential for healing and growth as we work together to end domestic violence.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Shelter Advocate (Days, Swing, & Graveyard Shift w/Weekends)

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Barbara Dupaix at barbara.dupaix@usw.salvationarmy.org or call (503) 731-3910. Ms. Dupaix is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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EDUCATION AND WORK EXPERIENCE:
High school diploma or GED preferred, but not required. Education and/or work experience commensurate with the duties and responsibilities required. The individual must have/obtain yearly certification in first aid, CPR and a Food Handler's card.

KNOWLEDGE, SKILLS, AND ABILITIES
* Strong customer service skills.
* Ability to complete tasks in a timely manner.
* Ability to prioritize multiple requests and demands from residents.
* High level of problem-solving skills.
* High level of patience.
* A genuine concern for survivors of domestic violence.
* Maintain confidentiality and privacy.
* Must be willing to champion equity, diversity, and inclusion.

SOFTWARE AND HARDWARE-RELATED SKILLS:
* Microsoft Office
* Telephone
* Networked PC's and printers
* Faxing
* Photo Copier

SCOPE OF POSITION:
The Shelter Advocate (SA) is responsible for the safety and security of those who are receiving shelter. Treating all those receiving shelter with dignity and understanding, the SA enforces policies and procedures and provides crisis intervention with residents. Any special or unusual concern is to be brought to the immediate attention of the supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. 1. Interact directly with domestic violence survivors and their children living in shelter.
2. Maintain ongoing professional relationship in all interpersonal contacts. (Note: Confidentiality Requirements). Uses strength-based perspective in all interactions with clients and staff.
3. Answer multi-line telephones and deal appropriately with visitors to the facility.
4. Provide information and referrals, crisis intervention and support to incoming contacts.
5. Receive and route inquiries and messages, inter-office notes and program materials as appropriate.
6. Assist in maintaining client files by logging appropriate information and incidents occurring during shift.
7. Maintain front desk materials in an appropriate manner.
8. Coordination with co-worker, perform security and fire watches throughout the building.
9. Responsible, along with co-worker, for meal preparation as needed. (A food handler's card is required.)
10. Responsible, along with co-worker, for light cleaning duties and room preparation.
11. Receive, log, receipt, sort and store incoming donations and fees in the appropriate manner.
12. Be familiar with and enforce neighborhood agreements, zoning constraints and funding contracts related to the program and program rules/policies.
13. Setup, breakdown, prepare, and serve any meals as needed to maintain shelter services for survivors
14. Clean and setup shelter rooms
15. Attend all staff meetings as assigned.
16. Perform other duties as assigned.

PHYSICAL REQUIREMENTS:
* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
* Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
* Ability to operate telephone
* Ability to operate a desktop or laptop computer
* Ability to lift up to 25 lbs. (usually file boxes
* Ability to access and produce information from a computer
* Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

SUPERVISOR: Bridget Hicks