Job posting has expired

Bilingual Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Appleton
May 28, 2025
Description We are seeking a dedicated and personable Bilingual Customer Service Representative in Appleton, WI. In this role, you will be the first point of contact for members, delivering exceptional service and building strong relationships over the phone in a dynamic, high-volume environment. Key Responsibilities * Provide outstanding service by answering inbound calls (75-125 daily) in a courteous, professional, and efficient manner. * Assist members with a wide range of inquiries including online/mobile banking, account balances, deposits, withdrawals, transfers, fraud concerns, and travel alerts. * Identify member needs and recommend appropriate financial products and services. * Perform account maintenance and resolve issues with accuracy and attention to detail. * Navigate multiple systems and applications (up to 4 simultaneously) to support member requests. * Participate in regular performance reviews and track daily metrics to ensure service goals are met. * Conduct and document at least 30 direct member engagement discussions per month. Qualifications * Bilingual proficiency (English and Spanish). * Proven experience in customer service, preferably in a call center or financial services environment. * Strong verbal and written communication skills. * Excellent problem-solving abilities and attention to detail. * Comfortable working in a fast-paced, multitasking environment. * Prior experience in the financial industry is a plus. Skills & Competencies * Customer-focused mindset with a passion for helping others. * Proficiency in navigating multiple software platforms. * Ability to manage time effectively and meet performance targets. * Team-oriented with a positive and adaptable attitude. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Appleton,WI. Application Deadline This position is anticipated to close on Jun 3, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.