Supv Network Control - Federal

Supervises a 24x7 Enterprise NOC dedicated to management of Federal customers and networks pertaining to private long-haul, metro and international services.

**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.

**US Citizenship required.

Individual will perform position in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO as primary location.

Hours are for the 3^rd shift (9:30 pm - 7:30 am).

• Manage a shift staff for 24x7 Enterprise NOC for management of Federal customers and networks pertaining to private long-haul DWDM, regional, metro and international services
• Provides technical management and support to NOC technicians, provides level II escalation support, ensure operational guidelines are followed to conform to Government customer contractual requirements and SLAs for service assurance and restoration.
• Responsible for customer communication and interface, incident/outage reports, ticket audits. Develops and implements processes and procedures.
• Interface directly with Layer I/II equipment vendors, 3^rd party fiber providers on complex technical matters
• Train, develop and coach NOC technicians. Assess staff technical development and formulate training plans in concert with Technical Support Engineers.
• Determine shift manpower requirements, implement quality control documentation and perform routine audits
• Analyze and assess new project requirements and develop/implement processes and procedures with supporting documentation
• Manage multiple issues simultaneously through effective prioritization and delegation.
• Collaborate closely with Federal Program Management Offices and Leadership
• Compile performance metrics, reports, trend analysis for Federal customer services
• Manage high profile government transport networks, to include proactive network surveillance, alarm/network irregularities & outages/restorations, internal & external escalations
• Support provisioning and testing of Layer 1 optical services, DWDM wavelengths), OTN, DWDM backbone networks, Ethernet (E-Line, E-LAN) and IP services to include MPLS, TCP/IP, QoS
• Ensure timely response and resolution of network alarms and events by staff.
• Serve as technical subject matter expert to support day-to-day network issues, new network commissioning, configuration, testing, implementation and service provisioning
• Direct alt-routing contingency plans
• Manage scheduled and emergency maintenance activities, review and assure EDP and as-built documentation is disseminated to NOC staff
• Recommend and develop strategies relating to process and customer interface improvements

• Bachelors degree or equivalent education and experience
• 5-7 years related experience
• 1 year previous supervisory / leadership experience preferred.
• Previous NOC management experience of 5 years, along with demonstrated abilities serving in a Lead NOC role
• Minimum of 5+ years' experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, Ethernet, VPLS, IP, MPLS
• Must possess demonstrated leadership profile to oversee shift personnel, escalations, professional interaction skills with customers and management
• Ability to relate technical issues to staff and Gov't customers
• Prior experience with Transport suite of optical network equipment and Data platforms
• Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
• Must be able to effectively manage multiple issues simultaneously, react quickly through effective prioritization and delegation in a high stress environment
• Demonstrated ability to train, coach and develop technical skill set of shift technicians
• Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management, Program Offices and customers is essential
• Flexibility with regard to work levels and shift accommodation is imperative
• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience.
• On-call support and flexibility to work on other shifts as required
• Minimal travel required

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$87,117 - $116,156 in these states: CO.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

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