Customer Success Manager, OEMS Trading

Customer Success Manager, OEMS Trading

A Customer Success Manager (CSM) plays a vital role in ensuring that our customer's fully leverage the value of the solutions purchased.

We are looking for a highly driven and enthusiastic professional to join our Order and Execution Management specialized team. You will serve as a trusted advisor to customers in North America, helping them use our products to navigate the electronification of financial markets, meet regulatory requirements and run their trading business.

Role Overview:

• Act as main point of contact for your portfolio of customers, ensuring transactions revenue grows for LSEG and we foster relationships with the buyside and their execution brokers.
• Subject matter expert for LSEG's Trading solutions and EMS value proposition including fix network and trade reporting, in particular our products TORA, Redi, Workspace and Autex.
• Execute product migrations, recreating Redi workflow an onboarding clients on LSEG Tora.
• Demonstrate and educate customers on how to use our products, content, and technologies in a manner that is tailored to their specific workflow and use-case, both face-to-face and remotely.
• Monitor usage, competitive landscape and any other relevant data to assess customer health and action retention plans to avoid cancellations.
• Hold Business Reviews meetings with your client's senior level contacts to provide updates on product enhancements, market trends, flow, client connections and act as trusted advisor to them.
• Coordinate across different stakeholders at LSEG in Sales, Product, Operations and Helpdesk teams to ensure a high level of customer service and provide insights on the requirements of our trading community to the business leaders.
• Drive growth by expanding LSEG footprint through cross selling initiatives, you will identify leads for other LSEG products in your customer base.
• Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.
• Collect feedback on our EMS platform and pass along to product to apply any needed changes to market needs.
• Work as a member of an exciting and talented Trading Customer Success team at a large global organization that powers financial markets.

Qualifications/Skills:

• +10 years of securities industry experience in Capital Markets, preferably within Prime Brokerage or at EMS providers.
• Experience in relationship management, sales, consulting, or other customer facing role.
• Knowledge of electronic trading workflows and relevant technologies through the order life cycle (EMS, OMS, PMS, FIX)
• FINRA Series 7 and 63 (active)
• Strong communication and interpersonal skills, building relationships internally and externally. Experience facilitating customer meetings and presenting to an audience in a concise and inspirational manner.
• Commercial acumen and ability to present both business and technical concepts, using data to make decisions, analyze trends, simplify and solve problems
• Ability to navigate a fast-paced environment and rapidly- changing market.
• Highly organized, self-starter, positive and results oriented

Benefits we offer:

• Competitive salary package: base + quarterly bonus
• 401(k) with matching contribution
• Comprehensive medical, vision, and dental coverage
• Flexible vacation and PTO policies
• Hybrid environment with a mix of days in the office/visiting clients and home office
• Learning and development opportunities for career growth
• Strong culture of team collaboration in driving success for clients

Compensation/Benefits Information:

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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