Warehouse Manager - Maryland Heights, MO

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Warehouse Manager

Job Objective: Responsible for the daily warehouse operations that support branch and corporate goals while satisfying the needs of the customer in an efficient and courteous manner. The emphasis of this position is ensuring that customer's needs are met in a prompt and professional manner, and designated business operations are run efficiently and effectively.

Essential Duties and Responsibilities:

Human Resource Management

• Provide communication and motivational techniques in supervising, coaching, and disciplining associates
• Actively participate in the training of all associates on relevant areas
• Conduct annual performance evaluations and quarterly performance updates
• Ensure accurate and timely payroll processing
• Support and enforce corporate policies and initiatives
• Manage weekly work schedule and labor costs of associates to avoid excess overtime

Customer Relation

• Develop and maintain customer relationships
• Address and resolve customer complaints in a timely manner

Warehouse

• Manage and audit all warehouse functions and processes to ensure compliance and accountability
• Review and ensure accuracy for; stock, direct customer pickups and cash sales
• Ensure accurate inventory allocation and product organization throughout the warehouse
• Review and manage inventory transfers and movement as they apply to the warehouse
• Responsible for all cycle counts and full physical inventory counts
• Schedule inbound shipments and manage freight claims
• Maintain good relations between warehouse and sales teams, ensuring all functions communicate effectively
• Manage all material handling repairs and maintenance
• Supervise disposal of all surplus/ defective returns
• Budget process activities
• Review and manage expenses
• Maintain (OSHA) compliant working environment for all associates

Business Development

• Assist management in developing and communicating overall sales and market strategy
• Develop and maintain relationships with key vendors that provide local purchasing products
• Identify new product and business opportunities based on customer needs on an ongoing basis
• Assist management in developing a proper pricing matrix and tables within DM-2
• Integrate and prioritize corporate programs and initiatives into branch operations

Business Operations

• Ensure all daily processes are handled accurately & timely
• Review and manage inventory adjustments
• Review Branch Performance Review (BPR) daily
• Maintain relations between warehouse and sales teams, ensuring all functions communicate effectively

Purchasing / Inventory

• Review negative item report daily
• Conduct product file maintenance as needed
• Review and process drop ships, internal transfers and branch-to-branch transfers
• Manage freight claims
• Act as primary purchasing contact and communicate with Purchasing Agent or Shared Purchasing Centers (SPC) on product needs and potential product shortages
• Supervise disposal or return of all surplus/ defective product
• Supervise and prepare for all physical inventories
• Manage and audit warehouse processes
• Manage the maintenance of Rack-Row-Bin inventory processes

Delivery & DOT

• Provide and implement effective training for all delivery drivers
• Assure compliance with all DOT requirements regarding delivery vehicles, driver files, etc.
• Set standards & measurements for effective routing of deliveries
• Set, implement and manage healthy Customer Loyalty behaviors within the delivery driver group

Additional Responsibilities:

• Communicate openly and effectively with other associates to provide them with useful information
• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by and enforce all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
• Support corporate programs, goals, and initiatives of the company
• Assist in conducting physical inventories
• Maintain communication with associates regarding budget and other important company information during monthly meetings
• Visit of satellite locations to ensure understanding and compliance with all Operational, Sales, and Management policies and Best Practices

Knowledge, Skills, and Abilities:

• Customer service skills
• Leadership skills
• Organizational skills
• Communication skills (oral and written)
• Ability to work with and analyze numbers
• Ability to handle stress successfully
• Ability to manage time and people
• Coaching skills
• General computer skills (Operating System and Microsoft office)
• In-depth understanding of the company's operational system
• Ability to analyze solutions (problem solving skills)
• Able to initiate and embrace change
• Judgement and decision-making ability
• Time management skills (ability to multi-task)
• Product knowledge
• Supplier knowledge
• Interpersonal skills
• Desire to train others

Requirements:

• A valid CDL A or B license with a tanker endorsement required (Hazmat preferred)
• A minimum of 1 year of warehouse management experience required
• A minimum of 1 year of inventory experience is preferred

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

• Vision: minimum vision required to prevent injury from oneself and others
• Hearing: perceiving the nature of sounds with or without correction
• Talking: expressing or exchanging ideas by means of the spoken word
• Lifting small weighed objects constantly; 20 pound objects frequently and 50-100 pound objects occasionally
• Climbing ladders, stairs and ramps
• Balancing, pushing and pulling
• Crouching, kneeling, reaching and grasping objects
• Walking: move about inside the office and/or branch facilities as well as airport/travel needs
• Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
• Capable of traveling as required

Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled