Employee Services Analyst

Position Overview

This position is primarily responsible for performing entry level (mid-level) Human Resources duties including record-keeping, employee communications, file maintenance, administrative tasks, and supporting other HR verticals in these tasks.

Essential Job Functions

• Serve as first point of contact for employee questions or concerns with sufficient experience to triage and handle many of these directly. Demonstrate sound judgement in resolution of issues, whether resolving internally or engaging vendors/third-party partners on the employee's behalf.
• Responsible for maintenance and periodic auditing of employee data including validating records for new hires, status changes, and terminations. This includes data located in the HRIS, multiple benefits databases, spreadsheets, and segregated files.
• Coordinate handling or distribution of incoming correspondence, both electronic and physical mail, for the HR department and direct to the appropriate HR associates or redirect to other business units, as needed.
• Serve as subject matter expert for document control. Manage the issuance and collection of important documents using MS Office applications and DocuSign. This includes using advanced software skills including customization and mail merge to obtain recipient-specific confidential information in the form of an Agreement or letter, requiring signatures of multiple parties, and archiving of executed documents in confidential HR library files.
• Perform benefits administration duties, including but not limited to distribution of benefits communication, benefit enrollment, record keeping and open enrollment processes. Serve as a back-up in the administration of FMLA, Leaves of Absence, COBRA and Worker's Compensation.
• Manage the Tuition Reimbursement process, including documenting of preapprovals at registration, validation of passing grades and approval for payment, and tracking payments within calendar year.
• In coordination with Benefits and Compliance Analyst, alternate processing of complex benefits billing reconciliations and submission of invoices for payment.
• Produce reports needed to provide data for annual salary or compensation surveys, VETS4212 and EEO1 reporting, Affirmative Action annual updates. Collaborate with Benefits and Compliance Analyst in submission of these annual filings.

Minimum Requirements

• Bachelor's' degree and three or more years of demonstrated experience in Human Resources, preferably focused in benefits, leave administration and employee support; or equivalent combination of education and experience.

Competencies

• Self-directed and works with autonomy and authority in areas of direct responsibility; maintains a broader awareness of other areas of HR and engages with colleagues collaboratively amongst HR functions.
• Takes ownership and accountability for direct work, leverages colleagues for areas outside of direct responsibility. Uses sound judgment and makes good decisions that support the overall HR and organization's objectives.
• Displays effective communication skills by relaying information clearly to others, communicating commitments and priorities for self, and listening effectively to ensure success. Receives feedback and direction well, incorporating it into work tasks, requests clarity as appropriate.
• Displays effective time management and prioritization skills. Sets calendar and activities according to items of high importance and meets deadlines. Multi-tasks effectively to ensure priorities and deadlines are met and delivery of superior customer service.
• Work output is on time, meets all deliverables and produces high quality work. Known for proactive communication, anticipates problems and delivers effective solutions; responds timely to all inquiries.
• Experience and proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HRIS software structure and navigation.
• Knowledge of HR regulations, benefit plans, employee policies; understands & applies to conform and meet regulations and bank policy standards.
• Ability to communicate effectively with individuals at all levels.
• Progressive outlook; seeks opportunities for improvement and efficiency of process.

Location Details

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs.

Compensation & Benefits

Base pay: $54,000-$72,000

Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

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