Business Support Technical Lead
![]() | |
![]() United States, Virginia, Chantilly | |
![]() 14840 Conference Center Drive (Show on map) | |
![]() | |
Description
Program Description: The Program manages a collaborative multi-enclave (Unclassified, Secret, and Top Secret) portfolio of networks to provide a safe, secure, and collaborative environment in which to store, process, enrich, and analyze data. The program streamlines the examination process by offering a "one-stop shop" approach for examiners to leverage a myriad of tools and applications needed to help illustrate the totality of the criminal activity and actor(s) in question. Position Description: Business Support Technical Lead - We are seeking a highly capable and service-oriented Business Support Technical Lead to manage and elevate the technical support function that underpins critical business systems and services. This role combines hands-on technical troubleshooting, team leadership, and cross-departmental collaboration to ensure optimal performance of applications, user support services, and operational workflows. Clearance Requirement: Active Top Secret with eligibility to Special Compartmented Information (SCI) The ideal candidate has strong problem-solving skills, is customer-focused, and possesses the ability to bridge technical solutions with business needs. Responsibilities: * Business support refers to a broad range of services to help the Government operate efficiently and effectively. Services include administrative, consulting, financial, marketing, program management, and others essential to operations. * Responsibilities may include: * Agile/ART coaching * Asset management records * Briefing documents * Calculating return on investment (ROI) * Change management * Diagrams in native format * Facilitating user engagement events * Formal meeting minutes of technical exchanges * Full source code sets with configuration management information * Guidelines and templates * Helpdesk support * Knowledge sharing through communities of practice (COP) * Licensing, warranty, and renewal information * Network/Security monitoring (NOC/SOC) * Operational control procedures (OCP) * Standard operating procedures (SOP) * Specifications of software/hardware * Software documentation * System and user documentation * Technical documentation * Training materials * Leadership & Communication: * Proven ability to mentor and guide support teams in high-volume environments. * Excellent communication skills with a strong customer service mindset. * Comfortable interfacing with stakeholders at all levels across business functions. Required Skills: * Active top-secret clearance. * 13+ years of experience and a Master's degree in relevant field * Previous project management experience. * Previous experience supporting help desk functions. * Previous technical writing experience. * Excellent communication, collaboration, and problem-solving skills. * Demonstrated ability to lead by example and inspire team growth. * Some domestic or internal travel may be required. Preferred Skills * ITIL Foundation Certification or similar service management credential. * Experience working in regulated industries * Exposure to cloud-based SaaS applications and integrations. * Familiarity with change management and release cycles for enterprise applications. * Project coordination or business analysis experience. Soft Skills: * Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. * Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. * Leadership: Acute business acumen and understanding of organizational issues and challenges. Able to work effectively at all levels in an organization. * Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. * Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency. * Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. * Results oriented: Able to drive things forward regardless of personal interest in the task. |