Inside Automation Specialist

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Learn why Werner is a "Great Place to Work": https://www.wernerelectric.com/Careers

Job Summary

The Inside Automation Specialist is responsible for working closely with customers and collaborating with internal teams to provide the customer expert product support and provide optimal products and solutions.

Essential Functions

• Develop and maintain comprehensive product knowledge, including features, benefits, and applications across various platforms.
• Provide pre-sales support to customers including: review of customer project specifications and documents, preparing and presenting bills of materials, proof of concepts, performance tests, and properly sizing and recommending components to solve application requirements.
• Provide post-sales support to customers including: assisting with customer technical product issues, implementation troubleshooting, product training, and escalating issues to appropriate vendor partners if necessary.
• Utilize the customer relationship manager (CRM) tool to log and manage customer opportunities, tasks, customer interactions, and support responses from customers.
• Develop curriculum, schedule, and facilitate customer technical training sessions.
• Proactively facilitate and provide product-based training to internal teams including Sales and Customer Experience
• Deliver Werner billable services including: Installed Base Evaluations, Network Assessments, Drive Startups, and Vulnerability Discovery Surveys and technical training.
• Manage and maintain demo hardware inventory.
• Participate in relevant trade shows and events.

Required Qualifications

• Must have and maintain a valid driver's license.
• High school degree required.
• Demonstrated customer service skills.
• Previous experience working within Microsoft Office or equivalent applications.

Preferred Qualifications

• Associate's degree in Automation, Engineering, Computer Science or other related field is preferred.
• 1-3 years of relevant experience is highly preferred.

• Ability to travel regularly through assigned territory. Some overnight travel is required.
• Prior experience delivering presentations and demonstrations.
• Previous experience working with a customer relations management (CRM) software preferred.
• Previous experience managing and self-directing workload
• Prior experience working as field service technician is a plus

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.