Care Coordinator - Healthcare (Remote within Oregon and bordering geographies)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

• Provide telephonic care coordination outreach to support preventative health activities, including social needs, to reduce barriers to accessing care while optimizing health outcomes.

• Ensures the responsible delivery of comprehensive care coordination services to enrollees.
• Conducts health risk assessments.
• Provides critical resources to fee-for-service members in real-time.
• Maintains metrics for telephonic outreach and member engagement.
• Participates in team case reviews for collaborative assessment and coordination planning to ensure quality care as needed.
• Consults with lead, supervisor, and/or manager to ensure the cost-effective and efficient achievement of contract requirements, including service delivery, by reporting accurate and timely work hours incurred during job position duties.
• Will need to work in a highly dynamic environment, completing assessments with members and coordinating with Oregon Health Authority (OHA), hospitals, and other caregivers.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The above list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time-to-time.

** The selected candidate must reside in the State of Oregon or within a 45-minute commutable distance to Oregon. **

** Work Schedule: Monday through Friday from 8:00 AM to 5:00 PM Pacific.

• A minimum of a High School Diploma OR GED equivalent.
• 2+ years of experience working in a healthcare environment.
• 1+ years of care coordination experience.
• Knowledge of medical terminology.

• Medical Assistant or an Associate's degree in a health-related field.
• Bachelor's degree.
• 2+ years of Medicaid/Oregon Health Plan (OHP) or other health plan or clinic/hospital experience with knowledge of public health care.
• 2+ years of experience completing health and/or social needs assessments.
• Telephonic outreach or call center experience.
• Ability to work efficiently telephonically while completing system inputs.
• Bilingual experience.
• Positive attitude.
• Knowledge of customer service principles.
• Strong written and verbal communication skills.
• Strong field or motivational interviewing skills.
• Strong computer skills (e.g., care management applications, Internet, Microsoft Office [Word, Excel]).
• Strong prioritization and organizational skills.
• Ability to receive verbal and written feedback in a professional manner and implement performance productivity improvements as needed.
• Ability to interpret real-time historical information to inform and assist members in real time.
• Knowledge of social needs.
• Knowledge of regulatory accreditation standards.
• Knowledge of principles, ethics, and precepts of care management service delivery.

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Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra Health

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."