Business Operations Manager 1436353

We are seeking a highly analytical and detail-oriented Business Operations Manager to join our Webex Customer Experience Solutions Business Operations team. This role plays a key role in business analysis and planning for OPEX and COGS budget. This person will be responsible for maintaining a regular cadence for budget management as well as managing ad hoc strategic initiatives for budget optimization. The role will involve collaboration across teams, particularly with Finance, and cover areas including P&L, margin analysis, and OPEX & COGS management. This area includes operations across Contact Center and CPaaS.

• Conduct business analysis and financial planning for business unit costs.
• Perform monthly reviews and deep-dive analyses into specific financial and business areas to support business growth
• Kickstart projects based on insights derived from financial and operational data.
• Manage OPEX and COGS, ensuring financial efficiency.
• Work closely with Finance and Workplace Technologies Strategy & Planning team to align financial strategies, interlock processes and develop dashboards.
• Collaborate with cross-functional teams to drive initiatives and agree on action plans.

• Bachelor's degree or equivalent experience in lieu
• 7-10 years of industry experience in problem solving within financial analysis, data analysis or analytical roles
• Strong numerical and analytical skills with a keen attention to detail, proficiency in data analysis tools Excel required), and financial modeling techniques
• Ability to interpret and examine data to generate business insights
• Strong problem-solving attitude with the ability to work across teams and drive initiatives
• Excellent communication and collaboration skills to facilitate discussions and alignment

• Master's Degree or equivalent additional experience
• Background in finance or analytics is preferred in a related high-tech field
• Works independently and delivers actionable recommendations based on data

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!