Remote Customer Service Representative

TEKsystems
$15.00 - $16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Alabama, Birmingham
May 29, 2025
Requirements * No time off during training * Must be able to complete (independent) training assignments in timely manner * Ability to use hard-wired ethernet connection * Available for full schedule range Monday through Saturday (7:45AM to 8:15PM)* o Saturdays shifts only available during open enrollment (OEP) o Schedules may change to accommodate OEP, must be flexible! Must be able to work OT during OEP (November through January) * Comfortable with assisting customers via both phone and chat o May be put on special projects that require some outbound calls * Ability to trouble-shoot their own issues Job Description * Speaking to Medicare/Medicaid eligibility recipients about their healthcare coverages, options, and eligibility. * Assisting consumers with account creation and account management and resetting passwords. * Must be comfortable with rapidly changing environments and being available to work on special projects as needed. * Uploading documents while answering calls from consumers. * Engage with customers over the phone and reply to online chat inquiries * Updating billing and payment preferences. Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 6, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.