Sales Operations Specialist

Sales Operations Specialist

Full-Time

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

To support internal departments and vendors by streamlining operations, analyzing data, and managing sales tools and processes, and ensuring operational efficiency. This role ensures accurate reporting, supports compliance with healthcare regulations, and drives efficiency in sales processes to help the organization grow membership, and achieve revenue goals.

You Will

• Support the end-to-end sales process by ensuring systems (CRM, Marketing Storefront, Electronic Enrollment Platform, OKTA) are properly configured, maintained, and optimized for lead tracking, enrollment tracking, etc.
• Provide administrative and operational support to Sales Support Team, Internal and external reps, vendors - as a subject matter expert.
• Monitor and coordinate vendor system enhancements and fixes Review and test updates, tracking and troubleshooting issues as they arise
• Provide backup support to other Sales Operations Specialists as needed to ensure continuity of service and team efficiency
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members
• All other duties as assigned.

Your Qualifications

• Associate's Degree or equivalent experience or technical degree
• 1-3 years of related experience
• PC Skills, Email, Word, Excel, PowerPoint, Access
• Technical expertise - Basic technical skills for functional area
• Problem solving - Basic problem-solving skills
• Communication - Excellent communication and collaboration abilities
• Detail oriented with strong organizational skills
• Debugging skills
• Microsoft Office/Proficiency in Excel
• Design expertise

What's in it for you?

• Base salary range: $21.78 to $31.15 per hour
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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