Operations Support (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Support the daily service demands of the department or function. May include some or all of the below essential functions. Process requests of low complexity within an assigned letter of authority. Perform clerical/administrative duties in a timely and accurate fashion. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Review and process basic proof of coverage requests from policyholders, agents, and other internal/external partners as assigned within established time frames.
• Provide guidance to agents and other departments regarding various underwriting process information. Effectively communicate with agents and exceed agent expectations while providing service quality on a consistent basis.
• Perform ongoing support functions for assigned area including back-up or over-flow duties. Gather/review supplemental applications, driver's lists, or request underwriting information.
• Review, process, or assist in the processing of low complexity renewal policies, endorsements, cancellations, reinstatements, and the sending of correspondence within specific underwriting authority. Refer all outside of authority to the appropriate level.
• Utilize PC to enter and verify data necessary to complete transactions. Review and process error corrections and/or corrective actions within the system to resolve failed premium transactions and ensure proper coding of policy data.
• May process cancel/rewrite requests for underwriters as assigned within established service standards.
• File, locate, pull and classify a variety of different materials. Pulls files for audits upon request. Process file purges per retention guidelines. Assemble and arrange policies, documents, manuals, presentations, and/or printed materials.
• May assist in marketing efforts through mail, email, or outbound calling efforts or other items pertaining to current business initiatives.
• May prepare legal notices ensuring information is accurate and all appropriate documents are provided.
• Perform other clerical/administrative duties in support of department or function as assigned.

Knowledge and Requirements

• Basic Computer Skills: Microsoft Office Suite. Strong verbal and written communications skills. Ability to quickly adapt to changes or additional tasks assigned. Results oriented with strong customer service skills. Ability to be flexible and handle multiple demands and shifting priorities. Collaborate effectively with others to achieve goals. Demonstrate attention to detail.

Education and Experience

• High School diploma or equivalent
• 1 year Commercial Lines experience
• 2+ years general office work including experience in prioritizing work and meeting deadlines.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.