Supervisor-Central Scheduling

Job Summary: The Supervisor-Central Scheduling is responsible for the daily supervision of departmental staff and the daily operation of the various access functions, including scheduling and full registration for both hospital and physician practice services, general caller registration and connection for a variety of classes, programs and events, physician to physician communication, public access to general information, physician referral services and point of service collections. Ensures Access Center policies and procedures are adhered to. Trains and educates staff on customer service skills, resolves patient and departmental issues and ensures efficient departmental operations. Serves as an intermediary for questions and issue resolution. Interfaces with physicians, clinicians, employees, patients, students and the general public will maintain professional positive relationships. Performs other duties as needed.

Education and Experience: Associate's Degree required or an additional one year of relevant experience required in lieu of degree. Minimum three years in a customer service related field required. Minimum three years of healthcare and supervisory experience preferred.

Knowledge and Skills: Able to keyboard 40 wpm. Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None