Workforce Planning Analyst - Provider Back Office - National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

In Workforce Management we are Trusted Advisors to our UHC Operations and other business partners who effectively plan for, and direct, the right people to be in the right place at the right time.

We are thoughts-based, curious people who thrive on developing new solutions to solve tough challenges. Our analytical and innovative skills drive our mission of helping people live healthier lives. We consistently deliver cost-effective plans, solutions and support while balancing strategy with risk to ensure the appropriate staffing is assigned to meet inventory and aging service levels.

We maintain and execute on the Workforce Vision of, "Enabling UnitedHealth Group Operations to become a Competitive Advantage for our company."

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Establish forecasts and staffing plans to provide business partners with the information needed to hire, train, and deploy staff to achieve service levels and financial targets
• Communicate staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to adjust based on business needs
• Analyze inventory and performance against targets and determine corresponding work direction
• Communicate the daily work direction plan for/to Operations Supervisors, Managers, Directors, and VPs
• Administer skills/profiles database and routing prioritization logic to ensure accurate work assignment
• Conduct intraday data and metric monitoring, detect inventory and performance issues, and immediately communicate concerns

Planning & Forecasting:

• Create and maintain staffing models for Operations areas, which requires a complete knowledge of Ops' business objectives, inventory, and performance metrics
• Routinely present to and collaborate with Operations/Business partners, including VPs and Directors on staffing models, data analysis, and recommendations to improve service while reducing cost
• Collaborate with Workforce, Operations, and other business partners to ensure we have accurate data in our models for onshore and offshore, including vendor planning
• Develop effective, strategic business solutions to solve staffing or inventory crises/challenges, including developing innovative models to solve problems to enable data-driven decisions by senior leadership

Additional Key Responsibilities:

• Support the preparation and maintenance of reports, dashboards and monthly packages relating to staffing, inventory and production levels, aging of inventory, and effectiveness of performance
• Be a Trusted Advisor measured by achieving a high level of partner satisfaction through providing training on tools, reports, dashboards, and processes to team members and management as needed, as well as being a resource to all Business Partners
• Lead innovation and process improvement within Workforce Management, including involvement in local and national project teams as subject matter experts to improve efficiency across the organization

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in business/finance analysis or workforce forecasting and planning
• 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
• 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
• 1+ years of experience with either back-office or call center transaction and production tracking applications
• Intermediate level proficiency in MS Word and MS PowerPoint
• Proven excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions and opportunities
• Ability to work a flexible schedule as needed, with a normal daily start time between 7am - 8am Central Time

Preferred Qualifications:

• Experience communicating with, and presenting to, VPs or Directors to provide performance status and recommendations as well as collaborate for solutions
• Experience in capacity modeling, six sigma/process improvement, or project management
• Experience leading medium-sized projects
• Experience with MS Access with the ability to understand queries
• Experience maintaining an automated work routing application in a back-office environment, i.e., enterprise work router
• Experience working with scheduling applications, e.g., IEX
• Experience in Tableau with skills in creating adhoc reports
• Experience using MS Visio for process flows/mapping
• Experience in the Healthcare Industry with products and services
• Proven ability to be adaptable and quickly move with change while maintaining a positive attitude

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO