Global Customer Support 3PL Warehousing Manager North America Spare Parts

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Summary

This third-party logistics (3PL) role is essential for the spare parts business in North America (USA, Canada, Puerto Rico, Guam) and the collaboration with the Distribution Center Spares in Mannheim (Germany). This role is absolutely unique and requires a deep knowledge about several processes within the Roche entities (Roche Diagnostics Operations (RDO)and Roche Diagnostics Corporation RDC) etc.) and processes of the partner (FedEx). The complexity is extremely high and requires several skills (communication, IT/SAP knowledge, networking, resilience etc.)

A seasoned professional with wide-ranging experience. Deals with diverse and oftentimes complex issues, where analysis may require in-depth evaluation of many factors. Exercises judgment in evaluating methods and may determine criteria for obtaining solutions. May coordinate the activities of other employees. Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise.

Responsible for maintaining and continuously improving the warehouse performance of FedEx, the service quality and achieving quality objectives through daily actions. Acts a Key User for Warehouse Operations US within Global Spare Parts Management.

Key Roles & Responsibilities

• Responsible for Business Partner (FedEx and RDC) relationships and serves as primary contact for performance, technical and process issues.

• Defines and analyzes complex business processes across multiple operational areas and develops measures of process steps to ensure efficient execution. Processes include a broad base of activities ranging from physical warehousing and logistics processes, systems processes and financial transactions.

• Develops and implements process improvement strategies with Business Partners designed to increase service levels/performance.

• Effectively translates strategies into collaborative plans with Business Partners to address day to day execution issues.

• Collaborates with the Direct Procurement Department in implementation of supplier sourcing strategies that ensures high quality transactional execution as part of the contracting process.

• Align with Manager - Transportation and Logistics on issues / improvement areas related to Business Partner day to day execution.

• Analyzes transactional activities with Business Partners and develop, compile and publish KPI's which measure the effectiveness of these transactions.

• Establishes systems, processes and procedures to enhance overall quality of Business Partner services.

• Monitors Business Partner compliance with contractual performance based obligations. Reports non-compliance to Management.

• Facilitates development of team/partner relationships between Business Partners and key internal stakeholders.

• Encourages Business Partners to proactively bring value adding technological and procedural solutions that improve service and financial performance.

• Monitors project progress and provides project updates on a consistent basis to various stakeholders. Support project management including the planning of design and execution as well as active change management and testing.

Minimum Qualifications

• Bachelor's Degree preferably in Logistics, Business, Engineering or Science with strong logistics, business and financial emphasis

• 5+ years' experience in Supply Chain Management and/or Procurement (warehousing, transportation, distribution, supplier sourcing / management) or equivalent experience

• Strong problem solving and analytical skills

• Experience in leading projects and project teams (project management)

• Demonstrated process improvement experience

• Change management skills

• Communication, interpersonal and stakeholder management skills with all levels of organization

• Supplier relationship management experience or equivalent

Preferences

• Master's degree in Logistics, Business, Engineering or Science

• Extensive knowledge of SAP (SAP WM or EWM) or equivalent

• Six Sigma Green Belt or equivalent training

• Knowledge of Lean Logistics principals

• Skilled with Tableau and other data analytic / presentation tools

Additional Information:

• Relocation benefits are provided with this job posting

• Location: Indianapolis Headquarters campus strongly preferred though remote work may be considered. If remote then, minimum of 50% of monthly working time on site in Indianapolis.

• Travel time = 3-4 weeks estimated travel time per year

The expected salary range for this position based on the primary location of Indianapolis is 102,300/yr to 189,900/yr. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

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