Credit & Collection Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity

The Credit and Collection Analyst acts as a dedicated Account Manager, overseeing customer accounts from start to finish. In this role, you will manage complex, high-volume customer accounts, capture customer feedback, and invoice claims. This role requires strong networking and relationship-building skills to effectively support customer needs while adhering to internal policies and procedures.

The Credit and Collections Analyst will evaluate credit limits, explore new opportunities, and make informed credit decisions on customer orders based on account performance and relevant credit data. Building effective customer relationships and collaborating with internal business stakeholders are crucial for maximizing collections and sales. Additionally, this position involves conducting periodic credit reviews on existing customers, analyzing financial statements, utilizing trade credit reports, performing in-depth credit assessments, and providing recommendations related to credit limits.

Primary Responsibilities:

• Responsible for all accounts receivable by establishing collection priorities withinan assigned portfolio to achieve or exceed collection targets with minimal supervision.

• Proactively engage with customers via phone and email to identify reasons for overdue payments and secure payment.

• Record customer information and the status of collection efforts using SAP or other approved software.

• Research payment discrepancies, reconcile accounts, and document disputed items.

• Deliver complex messages while maintaining positive relationships with customers.

• Manage daily order releases and escalate held orders as necessary per credit policy to resolve payment issues.

• Analyze customer financial data to assess default and collections risk and proper exposure aggregation.

• Underwrite customer credit limits and approve new equipment opportunities.

• Follow established credit policies and procedures to ensure compliance with internal controls and auditing requirements.

• Negotiate payment plans that meet both sales and cash flow objectives when necessary.

• Negotiate settlements for disputed items to minimize write-offs.

Who You Are

• Bachelor's Degree in Accounting, Finance, Business Management, Administration, or a related field.

• A minimum of 4 years of professional experience in collections and credit risk assessment.

• Strong organizational, negotiation, persuasive, and follow-through skills; self-starter.

• Excellent communication skills, both written and verbal.

• Advanced experience with SAP is preferred.

• Proficiency in Microsoft and Google software, with intermediate Excel skills.

• Ability to prioritize multiple tasks effectively.

This position is based in Indianapolis, IN and requires a hybrid work schedule.

The expected salary range for this position based on the primary location of Indiana is $59,500 - $110,500. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.