Contract, IT Desktop Engineering

PTC Therapeutics, Inc
United States, New Jersey, Warren
500 Warren Corporate Center Drive (Show on map)
May 30, 2025
PTC Therapeutics is a global commercial biopharmaceutical company. For over 25 years our team has been deeply committed to a unified purpose: Extending life's moments for children and adults living with a rare disease. At PTC, we cultivate an inclusive culture where everyone feels valued, respected, and empowered. We welcome candidates from all backgrounds to join our team, fostering a strong sense of belonging. Visit our website to learn more about our company and culture! Site: www.ptcbio.com Job Description Summary: JOB SUMMARY The Contract, IT Desktop Engineering provides strategic technical support and design for internal computer systems, software, and hardware. This role involves, but is not limited to, PowerShell scripting, the configuration, maintenance, and distribution of images; application packaging; software portal updates and maintenance; and Windows patching and deployment. Responsibilities also include installing, configuring, and troubleshooting desktop and laptop computers, VDI machines, tablets, and phones in a diverse environment. The specialist ensures the protection of passwords, data integrity, and file system security within the desktop environment. The Contractor, IT Desktop Engineering conveys complex technical information to both technical and non-technical personnel. They may also train the organization's computer users on basic and specialized applications. The Contractor, IT Desktop Engineering adheres to relevant regulatory requirements and company Standard Operating Procedures (SOPs) as appropriate. Job Description: ESSENTIAL FUNCTIONS Primary duties/responsibilities: Deploys laptops with Ivanti software and/or other endpoint management solutions. Conduct periodic reviews of the builds and provide best practices for updates and patch management. Familiarity with AutoPilot, as well as the ability to create and manage post-AutoPilot install scripts based on department/role requirements. Familiarity with both PC and MacBook deployment and patching. Application packaging/repackaging, validation, and maintaining the self-service software portal. Thoroughly tests patches before deploying them globally, ensuring compatibility and stability. Create reports from ServiceNow and ensure Power BI reports are maintained and updated. Maintains comprehensive documentation of the patch management process, including test results, deployment procedures, and any issues encountered. Works collaboratively with other IT teams to schedule and coordinate patch deployments, and communicate effectively with stakeholders about patch management activities. Handles inquiries via telephone, remotely, or in person as required. Troubleshoots and performs repairs for laptops peripherals located onsite and/or remotely. Responds to assigned incident system tickets in ServiceNow (routine and urgent) processes within the timeframe specified by the current service level agreement and works issues through to resolution. This also includes the maintenance of the appropriate documentation within the incident system as determined through periodic ticket quality reviews. Participate in and follow the Incident Management, Problem Management, and Change Management ITIL processes. Follows standard operating processes and best practices for all service situations and asks for guidance in new or unusual situations. Escalates issues to appropriate groups as necessary. Recommend new procedures for troubleshooting and maintenance. Participates in and contributes to IT projects. These include, but may not be limited to, system upgrades, service improvement initiatives, and service requests. Accountable for learning/utilizing new services and products or changes to existing services and products. Performs other tasks, assignments, and reporting as needed by management. KNOWLEDGE/SKILLS/ABILITIES REQUIRED * Minimum level of education and years of relevant work experience. A High School diploma AND advanced academic training (diploma, certificate, associate's degree, etc.) in a related discipline and a minimum of 6 years of relevant professional experience, ideally within a pharmaceutical, biotechnology, CRO, or related environment. * Special knowledge or skills needed and/or licenses or certificates required. Demonstrated ability to leverage proven technical and customer services skills, industry best practices, and company policies and procedures to resolve a wide range of technology issues in imaginative as well as practical ways. Excellent verbal and written communication skills, including the demonstrated ability to communicate effectively by phone. Ability to work independently and collaboratively, as required, in a fast-paced, matrixed team environment consisting of internal and external team members. Demonstrated ability to assess technical issues and identify those that need to be escalated to keep the resolution process moving at an acceptable rate. Demonstrated customer service orientation. Technical proficiency with: Endpoint Management Software Familiarity with Ivanti, Intune, WorkSpace One PowerShell and AutoIT scripting Windows 10 and 11 Active Directory and Azure VDI LAN and WAN technology Microsoft 365 suite, primarily Excel An analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines. Excellent planning, organization, and time management skills, including the ability to support and prioritize multiple projects. * Special knowledge or skills needed and/or licenses or certificates desired. A+ Certification MCSA Windows 10/11 * Travel requirements 0 - 10% Hybrid position (Around 3 times/per week in the office) The ability to lift boxes weighing a maximum of 60 lbs. may occasionally be required. Ability to occasionally crawl under desks. EEO Statement: PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination. Click here to return to the careers page