Relationship Manager - Nottingham Investment Services

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

We are seeking a highly motivated and client-focused Relationship Manager to join our team to serve as the primary point of contact for clients in our Nottingham Investment Services Direct Channel. The Relationship Manager will serve as the primary point of contact for a portfolio of clients, delivering a high-quality service experience through remote channels such as phone, video conferencing, email, and secure messaging. This role is ideal for a service-oriented professional with strong financial acumen, excellent communication skills, and a passion for building lasting client relationships in a digital-first environment.

RESPONSIBILITIES:

Client Relationship Management

• Serve as the dedicated relationship manager for a defined group of clients, managing all aspects of the client relationship virtually
• Act as a trusted advisor, understanding each client's unique financial goals, preferences, and life circumstances
• Proactively engage with clients on a regular basis to ensure satisfaction, retention, and growth of the relationship

Service & Support

• Provide prompt, accurate, and tailored responses to client inquiries and requests through virtual channels
• Coordinate with internal departments (e.g., operations, compliance, investment teams) to resolve issues and fulfill client needs efficiently

Financial Guidance & Cross-Selling

• Identify opportunities to deepen client relationships by cross-selling financial products and services that align with their goals
• Conduct financial reviews and recommend strategies in collaboration with financial advisors, portfolio managers, or product specialists

Digital Engagement

• Leverage digital tools and platforms to enhance the virtual client experience
• Educate clients on digital banking and investment services to encourage adoption and self-service

Compliance & Documentation

• Ensure all client interactions and transactions comply with regulatory standards and internal policies
• Maintain accurate and up-to-date client records and meeting notes in CRM systems
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

REQUIREMENTS:

• 3-5 years of prior experience in financial services, preferably in a client-facing role
• Registrations: SIE, Series 7, 66 (or 63 and 65), Life, Accident and Health Insurance license, if unlicensed at time of hire, to be obtained within three months of starting at the firm
• Strong understanding of investment products, financial planning concepts, and banking services
• Detail oriented with superior organizational skills and ability to prioritize
• Proven track record of building and managing client relationships
• Strong understanding of investment products, financial planning concepts, and banking services
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, technology-driven environment
• High level of emotional intelligence, empathy, and professionalism
• Expert knowledge of basic personal computer, MS Office (e.g., Word, Excel, PowerPoint) and internet applications
• Experience with CRM platforms
• Familiarity with virtual communication tools (Zoom, Microsoft Teams, secure messaging platforms)
• Team player with the ability to collaborate with others
• Goal oriented, self-motivated and results driven
• Commitment to excellence and a high level of integrity
• All applicants must be 18 years of age or older

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.