Medical Triage Specialist - Turtle Creek

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Medical Triage personnel is responsible for taking incoming patient calls and delegating requests appropriately. Delivers quality customer service over the phone and engages in positive relationships with patients.

Responsibilities:

* Provides excellent customer service when interacting with patients and all office visitors.

* Distinguishes best course of action to address patient needs based on information gathered through conversation.

* Consults with providers to clarify and obtain information regarding office visit, post operative, and medication questions from patients.

* Directs patient medication refills with providers via EPIC.

* Collaborates with various departments regarding patient care.

* Updates patient records in EPIC.

* Carries out resending of work notes, scheduling patient appointments, sending patient orders and assisting with providing patient call backs regarding test results.

Other information:

Qualifications

Required

* High School Diploma or equivalent.

* CMA Certification.

* Four (4) years' experience work in a medical office/clinic.

* Experience working in or with Electronic Medical Recordkeeping (EMR).

* Effective verbal and written communication.

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Orthopedics Turtle Creek

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Schedule: Day Job

Location of Job: US:NC:Asheville

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.