Sr. IT Specialist

Connection
United States, North Carolina, Durham
May 30, 2025
Sr. IT Specialist Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Durham, NC CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,position details,support,procedure,technical,experience,skills Full Time $36.00/Hr. - $40.00/Hr. Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Sr IT Specialist in Durham, NC for a hybrid model 4 days onsite and 1 day remote; this is a contract basis and there may be potential for it to become permanent depending on performance and organizational needs. In this position, you’ll serve as a Tier 2 escalation point for our Global IT Service Desk, supporting both MacOS and Windows environments. You don’t need in-depth Jamf expertise, but strong general Mac experience alongside solid Microsoft skills are key. Responsibilities: Act as a Tier 2 escalation resource for service desk issues that require hands-on or advanced support. Deliver exceptional customer service and follow-through on all technical issues and requests. Support and maintain end-user computing devices for both on-site and remote employees. Troubleshoot and resolve hardware, software, OS, and network-related problems. Perform device lifecycle management tasks including deployment, support, and decommissioning using tools like Windows Autopilot and Jamf Pro. Support A/V and video conferencing equipment, especially Zoom and Zoom Rooms. Enforce IT policies and corporate security standards on endpoint devices. Assist with mobile device support for iOS and Android users. Manage incidents and service requests using ServiceNow, including documentation and ticket resolution. Provide end-user training and new hire onboarding support as needed. Perform basic network, server, and telephony support (e.g., racking hardware, configuring phones/Zoom Rooms). Maintain accurate inventory records of hardware and software assets. Participate in after-hours or on-call support rotations when required. Entity of type com.vizirecruiter.common.domain.model.Label with id: 4802 Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 Requirements: 2–3+ years of professional experience in IT support or desktop services. Strong customer service orientation and effective communication skills (written & verbal). Proven ability to troubleshoot hardware, software, and network issues across macOS and Windows. Experience with video conferencing tools like Zoom and supporting A/V setups. Familiarity with IT tools and systems such as Azure AD, Intune, Active Directory, Office 365, ServiceNow, and basic networking concepts (e.g., TCP/IP, VPN). Proactive mindset with a willingness to learn and adapt to new technologies. Comfortable supporting executives and senior leadership with professionalism and discretion. Able to collaborate with remote/global teams and work independently when needed. Capable of lifting up to 25 lbs. (11.5 kg).