Learning and Organizational Development Specialist (Hybrid)

Summary:

Our mission in Financial Services, is to provide a best-in-class customer experience through personalized financial solutions. To do that, we want to ensure that we maintain the same exceptional experience that our customers received during their care, when it's time to understand and pay their bill. As a Learning & Development Specialist, you will be responsible for facilitating formal training sessions for both new hires, as well as seasoned Customer Service Representatives (Advisors/Coordinators/Specialists) within Financial Services on systems, policies, and procedures.

Job Description

Develops and implements processes and programs designed to maximize employee productivity, performance, and engagement.

Job Responsibility

• Participates in the development, implementation, and evaluation of Financial Services training programs and experiences
• Identifies skill or knowledge gaps among the organizations employee population and develops training content in response to identified training needs.
• Conducts needs assessments, focus groups, or employee interviews with the goal of identifying areas for improvement.
• Gathers data describing organizational structures, business and operating procedures, reporting relationships, and team interactions.
• Selects training tools or training delivery mechanisms, based on the material being taught and the audience being targeted.
• Implements interventions meant to address performance issues or gaps and monitors program progress to completion.
• Creates and maintains course content, manuals, or other training materials.
• Coordinates guest trainers or subject matter experts.
• Assesses the impact of training programs by measuring employee understanding of the subject matter.
• May assist with management or executive development programs.
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Preferred skills:

• Proficiency in Microsoft Office Outlook, Word and Excel.
• Ability to work effectively with management and part of a team to meet targets.
• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Excellent verbal, written, and interpersonal communication skills.
• Effective organizational, multi-tasking, and prioritizing skills with strong attention to detail.
• Ability to handle information professionally and confidentially.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
• Ability to work in office at a minimum of (3) days per week

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 1-3 years of relevant experience, required.
• Minimum of three (3) years health care customer service experience, preferred
• Medical Billing/ Insurance experience, preferred
• Experience utilizing any/all enterprise host systems, preferred.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).