Contract Setup Analyst

Delta Dental of California
$45,400 - $95,000
paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Pennsylvania, Camp Hill
Jun 03, 2025
JOB DESCRIPTION This position is responsible for setting up and updating policy and contract information in the system, utilizing analytical skills to assess source documentation and ensure proper set-up. The incumbents in this position also assist in the resolution of system issues related to contract set-up. RESPONSIBILITIES Analyzes and translates customer contract data into system requirements to set up and update new and existing customers in the system, ensuring proper loading of enrollment, accurate invoice generation, contract generation and claims processing; may include large, high-profile or complex requests. Prepares documentation for internal and external clients as appropriate. Provides guidance to internal customers on contact setup issues, procedures and practices. Researches and resolves issues related to Contract set-up using systems/workflows and provides feedback and recommendations to management; collaborates with cross-functional teams as needed Reviews information and ensures accurate contract set-up through collaboration with cross-functional teams on submitted requirements and specifications. Creates new configuration for missing data elements in the system in support of set-up requirements. QUALIFICATIONS 2+ w/Bachelor's degree Strong organizational/time management skills and multi-tasking abilities Detail-oriented with strong analytical and problem-solving skills Strong knowledge of contract/policy processing concepts, policies, guidelines and systems Ability to prioritize and manage duties in order to meet goals and deadlines Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology Effectively able to adapt to change and be comfortable handling risk and uncertainty Customer-focused with ability to empathize with customer Ability to maintain confidentiality when exposed to sensitive information. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 16. $45,400 - $95,000 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. #LI-Hybrid ABOUT THE TEAM Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States at this time.