Senior Director GTM/Commercial Operations

Vaco
$160,000.00 - $200,000.00 / yr
401(k), retirement plan
United States, Illinois, Chicago
Jun 03, 2025
Job Title: Senior Director, Commercial/GTM Operations Location: Remote (Preferred: Chicago or Southeast U.S.) \| Quarterly Travel Required Industry: SaaS / Subscription Technology Compensation: Competitive Salary + Bonus About the Company: We are partnering with a high-growth, PE-backed, mid-sized SaaS company currently scaling rapidly through both organic growth and strategic acquisitions. The organization boasts a stellar executive team, remote flexibility, a strong people-first culture, and an exciting opportunity for a strategic operator to make a significant and lasting impact. Position Overview: The Senior Director of Commercial Operations (GTM/Revenue) will own and scale the commercial operations strategy to support revenue growth, working at the intersection of Sales, Revenue, and Strategy. This role is key to driving operational excellence across sales operations, pipeline management, CRM optimization, forecasting, compensation design, and more. This critical position will play a pivotal role in building out the commercial operations function, managing a team of 5-8 staff (including leadership roles), with the opportunity to define the future structure of the team. You will work closely with Sales and Executive Leadership to enable data-driven decisions and implement scalable processes to support aggressive growth goals. Key Responsibilities: Develop and lead the GTM and commercial operations strategy for a fast-growing SaaS organization Own and optimize all aspects of sales operations including pipeline management, forecasting, and performance tracking Design and implement scalable CRM strategies and tools to align with business needs Build and enhance reporting frameworks (pipeline, KPIs, revenue trends, etc.) Develop effective quota and commission structures that drive sales behavior Collaborate cross-functionally with Sales, Marketing, Finance, and Executive teams to align strategies and goals Evaluate and enhance the current commercial tech stack and process infrastructure Manage, mentor, and grow the Commercial Operations team Support acquisition-related integration activities, ensuring smooth operational alignment and systems consolidation Ideal Candidate Profile: Bachelor's degree required; MBA or advanced certifications strongly preferred 10-12+ years of relevant experience in Commercial/GTM Operations within a SaaS/subscription business (Note - SaaS industry focus is required for consideration) Proven track record of scaling commercial operations in a high-growth, PE-backed environment that is B2B focused. Deep knowledge of sales strategy, pipeline forecasting, performance metrics, CRM implementation (e.g., Salesforce), and process improvement Strong understanding of sales technology tools and how to align them with business strategy Experience in designing and managing sales compensation programs Demonstrated success managing teams and building functions from the ground up M&A integration experience a strong plus Strong interpersonal skills with the ability to work cross-functionally and influence executive stakeholders Location & Travel: Remote-first role with preference for candidates based in Chicago or the Southeastern U.S. Travel is minimal (quarterly or as needed for leadership meetings and team collaboration). Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.