Store Lead

Charter Communications
United States, California, Santa Monica
Jun 03, 2025
Do you like to take the lead in delivering exceptional service and helping customers discover the latest technology and products? At Spectrum, we are seeking a Store Lead to support and enhance the customer experience. As a Store Lead, you will be at the forefront of this mission, serving as a subject matter expert on our products and services. Your role is pivotal in enhancing the customer experience, from the moment they walk through the door to the moment they leave with a smile. You will lead by example, ensuring that every interaction is seamless and that our customers feel valued and supported. What Our Store Leads Enjoy Most About the Role Enhance Customer Experience: Actively support and innovate ways to make every customer interaction memorable and positive. Sales Expertise: Master the art of identifying sales opportunities and applying Spectrum's innovative selling strategies. Product Mastery: Become a go-to expert on all Spectrum products, services, and competitive offerings. Team Leadership: Mentor and guide Store Specialists, helping them meet and exceed their sales goals. Store Excellence: Ensure the store's appearance and operations meet the highest standards, creating a welcoming environment for customers. Data-Driven Insights: Analyze store performance and provide valuable feedback to leadership, driving continuous improvement. Customer Support: Provide exceptional support and education, helping customers make informed decisions about Spectrum's products and services. Working Conditions Work in a dynamic retail environment with a moderate noise level and represent Spectrum with pride by wearing our professional uniform. What You'll Bring to Spectrum Required Qualifications Education: High School diploma or equivalent Experience: 1-2 years in sales and customer service; Applicant must currently be in an active Stores role with a minimum of 6 months experience Communication: Ability to read, write, speak, and understand English Math Skills: Basic math skills Flexibility: Work scheduled shift hours and over time as needed Preferred Qualifications Tech Savvy: Familiarity with the latest technology and devices to better assist customers Spectrum Connects You to More Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed. Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company. Variety of Work: No two days, clients, or calls are ever the same which keeps each day new and exciting. Apply now, connect a friend to this opportunity or sign up for job alerts! SRL103 2025-55750 2025 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $18.75 and $33.25. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $11,232. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.