Supervisor, Technology Products

OUC - The Reliable One, is presently seeking a Supervisor, Technology Products to join the Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We're seeking a dynamic professional to lead and inspire a dedicated team responsible for the support of key corporate enterprise applications and the planning, coordination, development, and delivery of improvements to the applications and processes. You will serve as a strategic bridge between the technical, operations, and business teams. Driving optimization and innovation across Customer Information Systems, Meter Data Management, Salesforce, and other mission-critical platforms.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

What you will do:

• Lead and supervise a Technology Product Delivery team responsible for enterprise applications such as CIS, MDM, and related systems.
• Coordinate system design, technical documentation, and testing activities for both technical and operational initiatives.
• Oversee vendor management, compliance with change management policies, code standards, and audit requirements.
• Evaluate, coach, and develop team members to align with strategic goals and performance standards.
• Facilitate documentation, collaboration tools, and provide on-call support to ensure technical support for operational continuity.
• Lead documentation of system and technical design, code reviews and standards, and testing activities for both technical and operational initiatives.
• Coordinate efforts with other technical teams such as the Server, DBA, Enterprise Architecture, and Cyber Security Teams.
• Collaborate with the Operations Team in M2C to ensure timely patching and updates to all M2C applications.

The ideal candidate will have:

• Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, or a related field - or an equivalent combination of education, certifications, and experience.
• At least 7 years of progressive experience supporting business operations with advanced enterprise applications.
• Minimum 5 years of experience with CIS, and/or other utility applications (e.g., Oracle E1, CC&B, MDM), including 3 years actively involved in development and implementation.
• At least 1 year of experience leading small to medium projects and continuous improvement efforts.
• Preferred experience with Groovy, Control-M, WebLogic, and Oracle ILM.
• Proficiency in Java, SQL, Microsoft Office Suite, and project management tools.
• Strong leadership, communication, organizational, and decision-making skills.
• Ability to manage team performance, ensure SLA compliance, and balance multiple priorities.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $108,000- $135,000 annually (commensurate on experience)

LOCATION: Reliable Plaza 100 W. Anderson St. Orlando, FL 32801

Please see below a complete Job description for this position.

Job Functions:

Responsible for providing leadership, advisement, coordination, and oversight to all aspects of corporate, enterprise and resource planning applications, including but not limited to: client interface; system incident triage; solution development; release coordination; environment coordination; quality assurance coordination; product vendor interface; IT Operations interface; on-call support; staff development; and performance evaluations.

Primary Functions:

• Supervise and lead the work of an assigned Technology Product Delivery team in day-to- day activities and participate with the management in establishing accountabilities, goals, & objectives;
• Balance team workload and help to ensure effective team outcomes and deliverables; ensure all team tickets (IT Requests) are managed, completed and documented by department's Service Level Agreements; Serve as a subject matter expert across one of the following:
• Enterprise Resource Planning (ERP),
• Customer Information System (CIS), Meter Data Management System (MDM), Bill Print
• Prepaid systems;

• Provide application and business expertise for Information Technology and client base, and serve as the primary point of contact for end-users needing functional support and system interaction in business processes;
• Partner with business units to optimize utilization of existing software products, develop business cases for product enhancements, upgrades and/or replacing existing applications;
• Provide project management leadership across the team; develop project status, plans, and schedules; manage risks, communication to business team, and coordinates testing; prepare workload planning/capacity; directly manage individually assigned projects;
• Provide expertise and consultation for all components in core assignment; directly manage and/or provide back up to individually assigned products; apply understanding across operational areas of OUC and interactions with one of the following product sets including Meter to Cash and ERP systems;

• Evaluate employee performance; provide coaching, feedback, and development support and planning for employees, helping to ensure alignment with strategic goals and objectives; delegate assignments and authority as appropriate;
• Participate with management in selection and promotion procedures to include reviewing applicants and interviewing potential new employees to effectively recommend candidates for open positions;
• Ensure compliance with OUC safe work practices and foster a cohesive environment;
• Ensure compliance with standard operating procedures and quality development and documentation standards, including internal and external audit compliance;
• Advocate and monitor application change implementation to be in compliance with change management committee governance;
• Oversee administrative activities, such as preparing department communication/newsletters, maintaining meeting documentation and recaps;
• Provide vendor management leadership, including supporting selection requirements, implementation, contract compliance, and conducting ongoing vendor/product meetings;
• Establish and manage collaboration tools (i.e. Sharepoint, Share drive, Documentum);
• Perform other duties as assigned;

Operations Role:

• Provide leadership in needs assessment and the elicitation of functional requirements for application software using structured user interviewing techniques;
• Define and document system scope, current logical view, general requirements and proposed logical view using structured design and analysis techniques;
• Lead team to design and execute test plans for unit, integration and user acceptance tests;
• Develop and maintain documentation regarding system functionality: document all issues and their resolution; review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes;

Technology Role:

• Provide leadership in needs assessment and the elicitation of technical requirements for application software using standard system and development methodology techniques;
• Define and document system logical view, general requirements and proposed logical view of structural and technical changes;
• Lead team to design and execute requirements, integrations, and environment to define and support end-to-end testing;

• Develop and maintain documentation regarding system functionality: document all issues and their resolution; maintain general development accepted practices and naming conventions to ensure quality; develop and maintain architectural diagrams and other generally accepted system documentation review existing procedures and recommend updates as needed; and review and provide feedback on recommended procedural changes.

• Assigned technology product and/or enterprise applications (i.e. Oracle EnterpriseOne, Oracle Customer Care & Billing System, Oracle Meter Data Management, Oracle Smart Grid Gateway, Connexo NetSense, EMC Documentum Enterprise Content Management System, Unify Telephony, Unify Unified Communications, Omni-channel, Business Intelligence (BI), data warehouse, Enterprise Service Bus (ESB), Web, and other related key systems);

• Java and SQL;

• Budget reports;
• Request for proposals (RFPs) and contracts;
• Analysis of utility operations and infrastructure practices;
• Utilizing, researching, and piloting new technologies;
• Project management;
• Technology product management;

• Supervisory responsibilities to include: preparation of performance evaluations, reviewing time sheets and attendance records, summary of work produced, monitoring SLA (Service Level Agreement), and key performance metrics;
• Outside and inside contacts to carry out organization programs or occasional contacts;
• Effective interpersonal, active listening, and written and verbal communication skills;
• Skills related to motivation, encouragement, develop, and resolving conflicts of employees;

• Organize and prioritize;
• Lead, coach, and evaluate teams and assigned staff;
• Evaluate business processes and identify opportunities for technology solutions and/or enhancements;
• Make decisions effectively;
• Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

• Bachelor's Degree required. Information Technology, Computer Science, Computer Engineering, Management Information Systems (MIS) from an accredited college or university, other disciplines considered. In lieu of a degree, equivalent combination of education, certifications and experience may be substitutable.
• Minimum of seven (7) years of progressive experience in providing analysis and support of business operations utilizing advances business applications, to include:
• Minimum of five (5) years in a role involving support, usage and configuration and/or development of ERP, CIS and/or other utility applications (e.g. E1, CC&B, MDM, and/or Head End System) with three (3) of those years being actively involved with development and implementation; and
• Minimum of one (1) year of experience leading small/medium project and other improvement/enhancement efforts
• Experience with Groovy, Control-M, WebLogic, and/or Oracle ILM applications (preferred)

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled