Field Service Engineer

Position Summary:

Sony Biotechnology (www.sonybiotechnology.com) is seeking a Field Service Engineer to work on a part-time fixed term basis with our flow cytometry team. Responsible for performing installations, preventive maintenance as well as warranty and post-warranty repair services to customer equipment within the assigned service territory. This position reports to the Field Service Manager.

Primary Region: New England MA, CT, NH, upstate NY

Periodic travel to Eastern Canada and other Eastern sub-regions on an as needed basis.

This is a Temporary Role estimated to last approximately 6 months.

This is a Part Time Role requiring an estimated 30 hours per week.

Primary Region: New England MA, CT, NH, upstate NY

Periodic travel to Eastern Canada and other Eastern sub-regions on an as needed basis.

Responsibilities:

• Schedule and perform territory service work such as installation and preventative maintenance on assigned instrumentation.

• Travel within drivable territory to visit customer sites.Air Travel may be required in some instances.

• Perform emergency repair visits in his/her territory. Is available to travel in order to help other field service representatives when required

• Communicate any product quality issues to the appropriate associates

• Interface and work closely with territory sales personnel and Field Applications Specialist personnel

• Responsible for account management, ensuring a high degree of customer satisfaction

• Obtain and communicates leads, identifying post instrument sales, upgrades, and accessories

• Maintain targeted and orderly inventory balance of service parts sufficient to support service requirements within assigned territory

• Keep abreast of the basic requirements for compliance in own area of work, and comply with such requirements

• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

Qualifications:

• An Associate or Bachelor's degree in a technical discipline or military technical training

• A minimum of 2 years' experience in field service on medical diagnostic products or operating flow cytometers

• Basic understanding of flow cytometry or related scientific disciplines is desired

• Computer skills: typing, emailing, use of Salesforce preferred, experience performing customer remotes preferred.

• Strong analytical, problem-solving skills

• Strong customer focus

• Excellent communicator and great ability to build relationships

• Highly organized with excellent follow up skills

• Self-motivated team-player

• Must have a valid Driver's license.

• Must hold a valid US passport for travel.

• Up to 75% overnight travel is required.

• The candidate will be expected to work from home when not travelling.

• Flexibility with schedule, able to handle last minute changes to schedule

• All candidates must be authorized to work in the USA

Benefits

SCA offers benefits-eligible fixed-term employees (who are scheduled to work 30 or more hours a week) certain benefits under the Sony Corporation of America Health and Welfare Benefits Plan. The following options are available to you and your eligible dependents.

What we offer you:

• Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
• Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees.
• Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents.

Other Programs:

• Flexible Work Arrangements, including remote and hybrid work schedules [when applicable]
• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year's Day (based on business needs)
• A wide variety of employee business resource groups (EBRGs)

The target hourly base salary range for this position is $36-$53/hr. The individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

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