Custom Fulfillment Services Engineer (Whitsett)

We are seeking an experienced and results-driven Engineer to join the Digital Workplace Solutions Delivery Team within the Lenovo Services & Solutions Group (SSG).

This onsite role will reside within the NA DWS Delivery team, at our Custom Fulfillment Services Center in Whitsett, North Carolina. The ideal candidate will be responsible for the successful execution of medium to complex projects in accordance with quality standards, while ensuring client satisfaction. The candidate will play a pivotal role, maintaining effective communication with our clients through our internal teams including the Project Management Office, Service Delivery Management Office and Sales.

Key Responsibilities include:

• Leadership:
  • Supervise a team of fulfillment operators, providing guidance, training, and performance feedback.
  • Motivate and inspire the team to achieve productivity and quality goals.
  • Manage workflow and ensure tasks are completed efficiently and accurately.
  • Address and resolve team member issues or concerns.

• Fulfillment Process Management:
  • Oversee the entire fulfillment process, from order receipt and inbound to shipping.
  • Ensure accuracy in order processing, inventory management, and shipping procedures.
  • Monitor inventory levels and ensure adequate stock to meet customer demand.
  • Troubleshoot and resolve any issues that arise during the fulfillment process.
  • Maintain a clean, organized, and safe work environment.

• Inventory Management:
  • Monitor inventory levels and identify potential shortages or surpluses.
  • Ensure accurate inventory records and maintain inventory management systems.
  • Participate in inventory counts and cycle counts.

• Customer Service:
  • Address customer inquiries and concerns related to orders and shipping.
  • Ensure a positive customer experience by maintaining accuracy and timeliness in order fulfillment.

• Training and Development:
  • Train new operators with customer requirements and work instructions
  • Provide ongoing training to existing team members.
  • Review and provide input on training programs to help improve skills and knowledge.

• Quality Control:
  • Ensure that all fulfillment processes adhere to quality standards and company policies.
  • Implement and maintain quality control measures to minimize errors and ensure customer satisfaction.

• Safety:
  • Ensure a safe working environment for all team members.
  • Follow and enforce all safety procedures and regulations.

• Technology:
  • Proficient in using computer systems, inventory management systems, and warehouse management systems.
  • Familiar with IT technology such as Service Now, InTune, AutoPilot, Microsoft 365, Windows 10 and 11, mobile and tablets.
  • Stay up-to-date on the latest technologies and best practices in fulfillment operations.

• Communication:
  • Maintain open and effective communication with CFS Engineers, operators, managers, and Intake PMs.
  • Clearly communicate expectations, goals, and performance feedback.

• Other Duties:
  • Perform other duties as assigned by management.
  • Work to be performed on-site 5 days a week. Shift will fall between the hours of 7 a.m. to 5 p.m. Monday through Friday.