Manager, Clinical Quality

iRhythm is seeking an experienced Clinical Quality Manager to join our Clinical Services Quality Assurance team.

This is a hybrid role, with in-office work required two days per week at either our Deerfield, IL or Houston, TX location.

Essential Duties & Responsibilities

• Ongoing development, coordination and evaluation of iRhythm's Clinical Quality Plan. This includes assisting the Clinical Leadership with the development of policies, procedures and clinical guidelines

• Collaborates with the Clinical management team to develop objective and meaningful quality goals and outcomes relative to clinical operations; reviews data assessment methods/tools to ensure that both qualitative and quantitative data is accessible to measure applicable processes

• Coordinate with the compliance team, develop comprehensive quality assurance plans for all clinical activities within the department to ensure compliance with IDTF Standards, Joint Commission, federal, state, international and local regulatory requirements

• Ensures all quality activities align with process improvement activities and that iRhythm's policies and practices are up to date and support regulations and standards

• Develops improvement plans using quality improvement methods (process improvement, continuous improvement, total quality management, etc.)

• Schedule communication of the quality data on an ongoing basis to iRhythm's Leadership Team and Medical Directors (monthly and quarterly review)

• Ensure programs and services are implemented at the highest standards and patient reports are curated meeting the expected quality thresholds

• Works cross-functionally with Clinical Leadership and Regulatory team to minimize patient and business risk through iRhythm quality policies and processes

• Adherence to HIPAA Guidelines and Good Clinical Practices

• Management and development of Clinical Quality team members

• Perform other related duties as assigned

Education & Certifications

• Minimum 3-5 years of experience in Quality Assurance process

• Minimum 2 years of experience in Management or Supervisory role

• Cardiac monitoring or a related field preferred

• Experience in employee development, clinical coaching

• Familiarity with regulated environments and quality assurance process. FDA Medical Device industry experience preferred

Knowledge, Skills & Abilities

• Demonstrated project management skills, including leadership, presentation, planning and communication

• Excellent problem-solving, interpersonal, written and organizational skills required

• Knowledge of FDA and GPC regulations preferred

• Experience with CMS and The Joint Commission preferred

• Computer Skills: Proficiency Microsoft Word, Excel, PowerPoint, Outlook, MS Teams

• Great work ethic and a desire to provide high quality outcomes

• Knowledge of medical terminology specific to cardiology

• Demonstrates capability in rhythm analysis and interpretation

• Excellent attention to detail

• Positive attitude, team playerand a strong work ethic

• Ability to use critical thinking skills

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Excellent interpersonal, organizational, and communication skills

Working Environment / Physical Demands

• Ability to adapt to a fast-paced, evolving work environment

• Must be able to work under pressure and manage tight deadlines

• Function independently, with minimal oversight

• Ability to attend the local IDTF in person to support staff and handle escalation issues as required by business needs

• Willing to travel to attend off-site leadership events and participate in professional development activities