Intake Team Lead - 2nd shift

Career-defining. Life-changing.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.

Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care...Join Us Now!

At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.

About iRhythm's Values:
Values are the foundational principles that guide our decisions and actions. They reflect what's most important, above all else, in how we go about delivering working with one another, delivering our strategy and achieving our vision. iRhythm embraces the following Values:

* Lead with Integrity - Build Trust, Act with Transparency, Be Accountable
* Solve for the Patient - Put Patients First, Delivery High Quality Results, Consider Customer Needs
* Think Big, Go Fast - Learn from Failure, Take Intelligent Risks, Be Open to New Ideas
* Collaborate to Win - Works as One Team, Development Relationships Proactively, Think Holistically and Strategically
* Strive for Better - Embrace Change, Pursue Opportunities for Growth, Seek Diverse Perspectives

About this role:
Under the supervision of Supervisor / Manager, this role will support at least one aspect of Intake Operations (i.e. Process, Coordinator or Technical) by assisting Intake Management to meet deportment goals and objectives.

Specific job responsibilities include:

Process:
* Processing start-up and control: Support daily process start-up and ensure operators efficiently start at beginning of shift.
* Assisting in meeting production daily goals: Assist area supervisor in ensuring operators understand daily goals and assist is coordination resources between Intake Operations for meeting daily goals.
* Responding to "Escalations" by Operators: Assist operations with any process concerns and escalate to management or technical support groups for rapid assistance.
* Confirming quality-routine checks: Routinely audit operators' performance against Standard Operation Procedure and escalate findings to management in a timely manner.
* Covering absenteeism: Able to supplement help for Intake Operations when absenteeism is present.
* Supporting training and cross-training: Assist management in getting Intake Operators cross train to ensure maximum flexibility or resources.
* Ensuring standardized work is followed: Provide feedback to Intake Operators when standard work is not being followed and be able to guide Operators to proper adherence to Standard Operating Procedures.
* Facilitating small group activities: Able to communicate and facility small group activities/discuss to meet department goals and objectives.
* Ensuring parts/material are supplied to process: Confirm there are sufficient process supplies to eliminate any downtime to Intake Operations.

Coordinator:
* Running daily reports: Collect data from various sources and transforming raw data into actionable insights, enabling organizations to make strategic and evidence-based decisions to drive improvements in Operational Efficiencies & Quality.
* Presenting data to Area Supervisor/Manager: Data will be used by Area Supervisor/Manager to uncover patterns and trends that help Intake Operations capitalize on growth opportunities and mitigate risks.
* Supporting innovation: Data collected and Data Input into a format that others can easily interpret. Through data entry, you will support area Supervisor/Manager to prove insights that guide the development of new process improvements.
* Maintaining databases and data systems: Enter data into established dashboards for area Supervisor/Manager to monitor performance related to but not limited to: Process Cycle Times, Yields/Quality, Employee Productivity & Quality.
* Collaborating: Monitor Daily Intake Queue of Ztickets inquiries and Open/Close escalation Ztickets via Salesforce.
* Daily inventory reconciliation: Ensure process quality has been achieved by running reports to ensure data was successfully retrieved from devices.

Technical:

* Device manual data extraction: Using Engineering Tools/Software, conduct manual data extraction by removing Printed-Circuit-Board-Assembly (PCBA) components to extract the data from devices.
* Supporting Customer Care technical escalation: Resolve technical escalations from customer cares such as but not limited to Diary Edits post report posted, resolving/confirming Zio AT "No Data" devices, Registrations/Discrepancy, and manual escalation for problem devices.
* Monitoring device delays: Monitor device delays through "Algorithm Processing" and work with Product Development, Systems Engineering and/or IT to resolve the delay.
* Escalating equipment/tools delays transmissions: Obtain/Observer delays with equipment performance at Intake Operations and escalate to Product Development, Systems Engineering and/or IT Support.
* Supporting continuous improvement initiatives: Support Intake in achieving all visual management initiatives, re-layouts of equipment, and/or proper cable management for all equipment.
* Performing equipment & reactive maintenance: Perform equipment maintenance per Weekly, Monthly, Quarterly, etc. schedules and/or any reactive maintenance. Request replacement parts / tools / EQ numbers as needed. Maintain inventory of parts / tools to ensure on hand demand is met. Document per standard operating procedures.
* Supporting IQ's Intake equipment: Perform equipment Installation Qualification (IQ's) for existing or new equipment to support Intake Operations.

* Additional responsibilities as assigned by leadership.

Physical Demands:
* Sitting, standing, or walking for prolonged periods of time
* Lifting and/or moving up to 30 pounds
* High level of repetitive motion at moderate to fast pace of upper torso, hands, arms and wrists

About you:

Qualifications and Requirements:
* High School Diploma.
* Minimum of 4-6 years related experience or 4-year Technical Education (i.e. Degree)
* Knowledgeable in Microsoft Office: Excel, PowerPoint, and Word.
* Basic understanding of Continuous Improvement Principles (5s, Lean, etc.)
* Preferred Skills / Experience: Knowledgeable in Salesforce, Amazon Webservices, and Splunk.

What's in it for You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
* emotional health support for you and your loved ones
* legal / financial / identity theft/ pet and child referral assistance
* paid parental leave, paid holidays, travel assistance for personal trips and PTO!

FLSA Status: Nonexempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodation for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.