Team Lead - Deposit Support
![]() | |
![]() | |
![]() United States, Maryland, Baltimore | |
![]() | |
Company Summary MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Position Summary The Team Lead - Deposit Support position is an advanced operational and entry level supervisory position on the Deposit Account Support team, within the Operations Department. The key expectation for this role is to provide support to the Assistant Manager or Manager with oversight for the daily and seasonal processing of all Deposit Account Support such as deposit charge-offs, account maintenance, CD renewals, IRA, Roth & ESA transactions, death claims, general fulfillment requests and any quality control and seasonal work as scheduled. While demonstrating a high level of independence and accountability, the Team Lead will support the department by reviewing and supporting daily and seasonal activities and reports ensuring SLAs are met within the scope of IRS guidelines, state regulations, company policies and internal procedures. Monitor and communicate staffing levels and needs in respect to both daily and seasonal work; monitor arrival/departure times of Team Members. The individual in this role does have some supervisory duties and oversight. Provides coaching and training in support of employee development plans and department needs. Demonstrate consistency and good judgment when reviewing and resolving daily, weekly, monthly and ad hoc reporting exceptions in order to maintain accurate member records. Consistently demonstrate the ability to articulate processes to management orally and in written form, as well as to members and third parties, while maintaining professional security of sensitive member information. Balances daily as well as meets established department deadlines and goals. Ability to perform duties of all Deposit Support roles. Work Location This position is located at Corporate Headquarters in Downtown Baltimore. The incumbent will be required to report in the office for this role. Upon completion of 90 days incumbent may work a hybrid schedule. Education
Experience
Responsibilities / Essential Duties
Competencies Required
COMPENSATION Salary Range per hour, depending on experience and qualifications
BENEFITS at MECU CREDIT UNION At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:
Join MECU and enjoy benefits that truly support you and your family. Physical Demands While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjusting focus, and viewing a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks. |