Desktop Support Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Albany
Jun 04, 2025
Top Skills' Details * Desktop Support Services relate to managing and maintaining user endpoint devices including Customer's desktops, laptops, printers, and other mobile devices. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. * On a daily basis you will travel to customer locations, so a flexible work schedule is a must. * This candidate will be interacting with C-Suite individuals on a daily basis, they must be comfortable and open to having conversations with internal leaders. Description Provide recommendations to Customer in the review, inventory, and procurement of end-user systems. Deploy end user systems (as needed) for hires or as part of normal system refreshes. Provide on-going day-to-day management of Customer's end-user systems and devices. Protect Customer's end-user systems via Customer-supplied anti-virus and anti-malware solutions. Provide destruction and disposal services including Certificate(s) of Destruction for systems that are End of Life (EoL). Deploy software packages to end-user systems as specified by Customer. Contact third-party suppliers including but not limited to Ricoh and HP on behalf of Customer for printer-related issues. Maintain and manage Customer's network printers including toner replacement and regular printer maintenance. Provide Project Management Services for projects relating to Workstation & Printer services. Maintain an inventory of Customer's workstation, peripheral and printer devices. Adhere to Customer's onboarding and offboarding processes. Ensure availability of Customer's workstations and printers per prescribed SLA's. Skills Desktop, Windows, Hardware, Troubleshooting Additional Skills & Qualifications High School diploma or equivalent. Associate's Degree preferred and at least 5 years experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems. A+ certification Familiarity with standard Windows O/S and Office suites. Apple iOS knowledge Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Ability to perform final configuration tasks on customer premise. 5+ years' experience with desktop/laptop hardware. Excellent customer service and communication skills. Valid driver's license. Ability to lift 50 lbs. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albany,NY. Application Deadline This position is anticipated to close on Jun 10, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.