New

Helpdesk Support Specialist

TEKsystems
$17.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
Jun 04, 2025
Job Title: Helpdesk Support Specialist Location: Hybrid - Portland, OR (occasional onsite travel required) Pay Rate: $17-$20/hr Contract Duration: 4 months (Mid-June to Mid-October, with potential for extension) Job Description: Join a small, collaborative IT support team serving a beloved Pacific Northwest hospitality group known for revitalizing historic spaces into vibrant pubs, hotels, and entertainment venues. This hybrid contract role is ideal for someone with 2-3 years of IT support experience who is open to a rotating schedule and occasional onsite visits across Oregon and Washington. Day-to-Day Responsibilities: * Participate in a 4-person helpdesk rotation * Answer support calls and respond to emails * Provide onsite support as needed (1-2 times per week on average; mileage and parking reimbursed). Some weeks may have no onsite visits. Trips typically take 1-2 hours. * Support 1100-1300 users, ranging from kitchen staff to administrative personnel * Maintain and troubleshoot approximately 400 devices (95% Windows PCs, 5% Macs) * Handle 15-25+ support calls per day (no strict SLAs; focus is on resolving issues thoroughly) * Support and troubleshoot 40-50 different applications Required Skills & Experience: * Windows 10/11 support * POS system experience * Hardware and software troubleshooting * Active Directory and Exchange * Experience with ticketing systems (preferably ManageEngine ServiceDesk Plus) * Strong customer service and communication skills Work Schedule: * Rotating shifts: * 2 weeks: Monday-Friday, 9:00 AM - 5:00 PM * 2 weeks: Monday-Friday, 2:00 PM - 10:00 PM * Includes 2 weekends per month (with Monday/Tuesday off instead of Saturday/Sunday) * Must be flexible and open to day, swing, and weekend shifts Why Join the Team? This is more than just a helpdesk role-it's a chance to support a company that's deeply woven into the cultural fabric of the Pacific Northwest. The organization is known for: * Transforming historic buildings into lively pubs, hotels, and music venues * Brewing their own beer, wine, and spirits served across dozens of unique locations * Creating immersive, art-filled environments that celebrate local history and creativity * Fostering a fun, inclusive, and community-focused atmosphere You'll be part of a tight-knit IT team that supports a wide range of users-from chefs and bartenders to hotel staff and corporate admins-helping keep operations running smoothly in some of the region's most iconic and quirky spaces. Additional Information: * Hybrid role with initial onsite training and shadowing (starting around July 31, but may begin earlier) * Reliable transportation required for occasional onsite visits * No drug test required * Must be willing to submit to pre-employment background screening * Open to junior to mid-level candidates (2-3 years of experience preferred, but strong junior candidates will be considered) Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Portland,OR. Application Deadline This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.