New

Customer Service Representative

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nebraska, Lincoln
Jun 04, 2025
Description Job Description Provide best in class customer service to customers by addressing inquiries through phone, email, and chat. Manage the customer service experience process from start to finish (one call resolution), including asking customers how you can best assist them, troubleshooting solutions, assembling and forwarding information, and verifying the customer's understanding of that information. Utilize problem-solving skills to identify customer needs and provide solutions that meet their expectations. De-escalate customer complaints by using communication, empathy, and problem-solving techniques to ensure customer satisfaction. Maintain up-to-date knowledge of products, services, policies, and procedures to assist customers with product/service inquiries, ensuring a positive service experience and customer satisfaction. Has a deep understanding of technical knowledge and multi-tasking abilities to balance multiple systems at once to solve problems and complete tasks efficiently. Duties as assigned by leadership to help further assist the customer by completing tasks associated with a phone call or an email. Skills Customer service, data entry, call center Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lincoln,NE. Application Deadline This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.